Customer Service Representative ASEAN ANZ
ARLANXEO SINGAPORE PTE. LTD.
Logistics / Supply Chain, Manufacturing, Others
S$3500 - S$4000
Support Sales on business handling for ASEAN & ANZ (orders management, enquiries, complaints, samples etc.) to meet overall customer satisfactory.
1. Order Processing
· Price maintenance - ensure selling price are correctly maintained.
· Sales order management - ensure accuracy and timely processing of sales, invoices and customer orders.
· Ensure timely shipment according to customers schedule and despatch of documents through close and effective coordination with Singapore, Europe & USA OPCs.
· Handling of shop orders from distributors
· Verification of L/C details and coordination of amendments.
2. Other Customer Service Related
· Handling customer complaints and processing of claims.
· Samples arrangement for customer product approvals and complaints.
· Manage internal and customer enquiries on product availability, prices, delivery times, and the status of orders
· Monitor account receivables, follow-up with relevant parties/customers to provide timely payment as accordance to payment schedule.
· Assist the business operations
· Back-up for other CSRs.
· Ad-hoc Sales related tasks if required
· Degree with 3-5 years of relevant working experience in Order Support/Supply Chain/Shipping line
· Good understanding of sales order processes and logistic matters.
· Good understanding on L/C negotiation.
· Familiar with SAP, Microsoft Applications (Excel, PowerPoint etc.)
· Excellent communication, customer-focus, and teamwork skills
Closing on 24 Mar 2021orview more job listings from this company