Customer Service Representative ASEAN ANZ

Job Responsibilities:

Support Sales on business handling for ASEAN & ANZ (orders management, enquiries, complaints, samples etc.) to meet overall customer satisfactory.

1. Order Processing

· Price maintenance - ensure selling price are correctly maintained.

· Sales order management - ensure accuracy and timely processing of sales, invoices and customer orders.

· Ensure timely shipment according to customers schedule and despatch of documents through close and effective coordination with Singapore, Europe & USA OPCs.

· Handling of shop orders from distributors

· Verification of L/C details and coordination of amendments.

2. Other Customer Service Related

· Handling customer complaints and processing of claims.

· Samples arrangement for customer product approvals and complaints.

· Manage internal and customer enquiries on product availability, prices, delivery times, and the status of orders

· Monitor account receivables, follow-up with relevant parties/customers to provide timely payment as accordance to payment schedule.

· Assist the business operations

· Back-up for other CSRs.

· Ad-hoc Sales related tasks if required

Job Requirements:

· Degree with 3-5 years of relevant working experience in Order Support/Supply Chain/Shipping line

· Good understanding of sales order processes and logistic matters.

· Good understanding on L/C negotiation.

· Familiar with SAP, Microsoft Applications (Excel, PowerPoint etc.)

· Excellent communication, customer-focus, and teamwork skills