Technical Support Engineer

The Role:

• Responsible for 1st level support to local customer and regional 2nd level escalation support on SMT Solution equipments. 
• Ensure open issues are followed up until it is resolved, and communicates the solution to regional service and/or customers. 
• Primarily be performing SMT equipment installation, hotline management and field servicing which includes escalation support to customers in Rest of Asia.
• This position will work closely with engineers/departments in other global locations

Responsibilities:

• Perform machines installation, commissioning, on-site training, & production monitoring
• Perform standby service support & respond to customer or regional service call. Attend to problems at customer sites as and when required
• Provide 2nd level regional support to internal and external customers on all aspects of service activities
• Provide on-site training to customers, or internal customers as a specific technical product champion
• Perform other technical related activities specific to our SMT Solutions offerings
• Conduct Product (Hardware / Software) training for customers and internal FSEs
• Formulate training courses, contents and materials at global level in course development as a project team leader or member. Standardise scope of training and deliver in a professional manner
• Establish Digital Learning and Training Management Platform as a global standard delivery towards excellent customer satisfaction
• Continuously improve and develop new ideas and technology on product training delivery that adds value to our customers

Requirements:

• Diploma/Degree in Electrical/Electronics/Mechatronics Engineering
• Knowledge in basic project management skills will be advantageous
• Experience in SMT equipment especially in area of Service will be advantageous
• Experience in SMT Process and Applications will be advantageous
• Strong analytical mind and problem solving skills, results & quality oriented

Chiao Mei Teh (R1878031)
Envoy Search Partners Pte Ltd
EA License: 19C9761
T: +65 87381874 | E: mei@envoysp.com