Technical Support Engineer

  • Job category
    Engineering, Information Technology, Manufacturing
  • Job level
    Junior Executive
  • Contract type
  • Location
  • Salary
    S$300 - S$6000

Job Description

The Role:

  • Responsible for 1st level support to local customer and regional 2nd level escalation support on SMT Solution equipments. 
  • Ensure open issues are followed up until it is resolved, and communicates the solution to regional service and/or customers. 
  • Primarily be performing SMT equipment installation, hotline management and field servicing which includes escalation support to customers in Rest of Asia.
  • This position will work closely with engineers/departments in other global locations


  • Perform machines installation, commissioning, on-site training, & production monitoring
  • Perform standby service support & respond to customer or regional service call. Attend to problems at customer sites as and when required
  • Provide 2nd level regional support to internal and external customers on all aspects of service activities
  • Provide on-site training to customers, or internal customers as a specific technical product champion
  • Perform other technical related activities specific to our SMT Solutions offerings
  • Conduct Product (Hardware / Software) training for customers and internal FSEs
  • Formulate training courses, contents and materials at global level in course development as a project team leader or member. Standardise scope of training and deliver in a professional manner
  • Establish Digital Learning and Training Management Platform as a global standard delivery towards excellent customer satisfaction
  • Continuously improve and develop new ideas and technology on product training delivery that adds value to our customers


  • Diploma/Degree in Electrical/Electronics/Mechatronics Engineering
  • Knowledge in basic project management skills will be advantageous
  • Experience in SMT equipment especially in area of Service will be advantageous
  • Experience in SMT Process and Applications will be advantageous
  • Strong analytical mind and problem solving skills, results & quality oriented

Chiao Mei Teh (R1878031)
Envoy Search Partners Pte Ltd
EA License: 19C9761
T: +65 87381874 | E:

Closing on 19 Mar 2021

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