Backup RUN Engineer

  • Job category
    Banking and Finance, Information Technology
  • Job level
    Senior Executive
  • Contract type
  • Location
  • Salary
    S$8500 - S$10500

Job Description

Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 10th largest bank by total assets.

Our Singapore center (“ISAP” or “Information Systems Asia Pacific”) is the 2nd largest IT setup (after Paris Head Office) for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:

· Envisioning and preparing the Bank’s futures information systems

· Partnering and supporting core banking flagships and transverse areas in their large scale development projects

· Providing premium In-house Banking applications

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

Department Overview

ISAP IT Production Centre is an offshore delivery center managing IT Operations (RUN) for Europe and Asia. It constitutes one of two main hubs for Crédit Agricole CIB IT production teams.

ISAP IT Production Centre is split in 4 departments covering the following aspects:

  • Infrastructure Services
  • Application Services & Operations
  • Middleware Services
  • End Users and Transverse Services

The scope of technologies encompasses core infrastructures (Systems, Storage, Network and Security), end user services (Citrix, VDI, and communication services), and applications and associated infrastructure (middleware platforms such as Database, Control-M, MQ, CFT, SharePoint).

Job Summary

He/She will be a technical RUN expert for all Backup services & its related operations in Crédit Agricole CIB. As such, he/she will provide support and act as the last level of escalation point for all production support activities within the Backup team in Singapore. He/She is accountable for the overall health and stability of the technical solutions within his scope. He/She has to work effectively with technical peers such as architects, peer experts and project teams on technology road maps and projects. He/She will have control over the scope of technical activities, develop best practices, manage knowledgebase and ensure the necessary trainings are imparted to the team wherever applicable.

Job Detailed Description

An Expert has a wide spectrum of responsibilities and actions.

As an expert of his/her team, he/she:

  • assigns technical tasks and manages delegation for technical issues,
  • animates the team to encourage collaboration and sharing of best practices,
  • has a role in supporting technical skills development and provides training when required.
  • supports new technologies and leverages them to provide consistency of service across streams,
  • manages service improvements for all Storage services supported throughout the organization,
  • documents, reviews, maintains and shares relevant technical information to the team
  • provides technical direction, supports services both proactively and reactively to maintain the availability and reliability of system infrastructure in accordance to the SLA,
  • implements and develops improvements based on LEAN-CA-CIB best practices,
  • focuses on automation and optimum use of the team to improve efficiency,
  • drives and delivers root cause for any high severity issue,
  • reviews technology changes to identify potential risks,
  • is responsible for problem management and resolution.

As an experienced professional in Backup Services, he/she:

  • supports his/her team during diagnosis when technical issues rise in his/her scope of expertise,
  • is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
  • engages with technical peer, Service managers, Architect and project teams on technology roadmap and projects,
  • facilitates transformation projects and suggest future directions for new areas of improvement and change,
  • guarantees the production readiness and license to operate of new projects and solutions,
  • is available and able to drive technically, any complex or high severity incidents that occur within the scope of their role,
  • actively engages to understand new technologies and technology trends and reviews them with a view to incorporating them into CréditAgricole CIB operations,
  • actively assist in identifying the most technical skilled candidates for open roles,
  • technically coach and develop partner resources to improve quality and productivity,
  • defines the technical skillset required to support Crédit Agricole CIB technologies.

As the escalation point of contact for Clients, he/she:

  • manages the daily relationship with Clients including planning, requests clarification, risks mitigation and service quality.

Legal and Regulatory responsibilities, he/she:

  • complies with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.
  • maintains appropriate knowledge to ensure to be fully qualified to undertake the role.
  • completes all mandatory training as required to attain and maintain competence.

Job Specific Environment and/or Organization

· Fluent in English written and spoken

· Working hours will be in rotating shifts and primarily to cover Europe business hours

· On-call support will be expected on a rotational basis on both weekdays and weekends

Candidate Profile

Mandatory track record

  • 8 – 10 years’ work experience relevant to enterprise level Backup platforms in particular DELL/EMC Networker and HPE StoreOnce VTL environments. Hands-on knowledge in Data Domain will be advantageous.
  • Should be a subject matter expert in specific or relevant
    • DELLEMC Networker.
    • Backup Cloning and Replication.
    • Backup Solutions for Disaster Recovery.
    • VTL Appliance Operations.
  • Experience supporting and troubleshooting medium to large scale, multi-site, enterprise Backup technology environments including Backup services for SAN/NAS.
  • Experience on Backup storage capacity planning, performance analysis, monitoring, reporting.
  • Very good experience in supporting and managing the replication and other copy services.
  • Scripting skills/Automation knowledge to ease the operations.
  • Knowledge on multiple operating systems like Windows, Linux and UNIX.
  • Hands on experience of working on monitoring tools / management platforms.
  • Good understanding of operational framework like ITIL/ITSM, operations process.
  • Relevant certifications a must (either of DELLEMC or other relevant enterprise grade Backup solutions)
  • Excellent communication, interpersonal and logical skills.
  • Customer service oriented and a strong team player.
  • Ability to work under pressure and a commitment to solving issues.

Closing on 09 Dec 2021

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