Branch Business Manager

  • Job category
    Banking and Finance
  • Job level
  • Contract type
    Permanent, Full Time
  • Location
  • Salary
    S$3600 - S$7100

Job Description

About Standard Chartered 

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.  

To us, good performance is about much more than turning a profit.  It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. 

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

Purpose of Role:

To assist the branch manager in managing the branch to achieve the team sales target by maximizing new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the differing segments, while ensuring robust sales process and stringent service standards in compliance with local regulatory requirements.

The Role Responsibilities & Our Ideal Candidate

Implementation and oversight of the below individual responsibilities :

Drive and implement strategies

Accelerate client acquisition and penetration in target segments 

Develop targeting strategies by Segment and geographic presence such as consideration and pull-based sourcing.

Inculcate a robust and deep-rooted service culture

Ensure accurate and timely delivery of client journeys and scripts.

Work with stakeholders to ensure achievement of Segment-wise targets. Conduct root cause analysis and de-bottleneck issues as required.

Performance Measurement & Tracking

Responsible for defining strategy for conversion of leads provided by Segment.

Work closely with Digital channels on fulfilment of Online acquisition and ongoing usage

Work closely with Segment, Product and Performance Management Teams to ensure overall performance standards and KPIs are met

Ensure high level of FLC and upkeeping the service standards in our touchpoints

Ensure deliverables in budget/ scorecards are met

Ensure contactability ratio of RM to clients

Ensure compliance and familiarity to standards

Adherence to laws and regulations, internal risk and compliance policies and the Group Code of Conduct

Timely completion of all mandatory risk and compliance training, including e-learning by the set deadlines

Completion of all mandatory risk and compliance training and related compliance acknowledgements by each member of your team by the set deadlines

Demonstration of adherence to the Group Management Responsibilities policy and fair accountability principles

Prompt and decisive action when any risk and compliance weaknesses become apparent, addressing them in an appropriate timeframe, escalating where necessary, having carefully understood what happened and why

Develop, rollout, maintain and where applicable, recommend procedures and controls that meet / strengthen the requirements of Group and local policies and standards.

Ensure the teams are 100% compliant with rules and regulations, and ascertain adherence to operational risk controls and procedures in day-to-day management

To be measured against the overall ORF standards of CR, and be accountable for adherence to Risk Assurance Framework laid down at group and country level.

To ensure good ratings in internal / external audits, governance, compliance and GIA reviews

Work with Country Learning and Talent Development/curriculum architects to set training standards at Country Level including those relating to compliance.

Work collaboratively with Financial Crime Compliance, AML, L&C on Client Due Diligence and KYC processes.

Provide input to governance and operational risk to define measures and controls for prevention of mis-selling, mis-representation, fraud and for adherence to Treating Clients Fairly principles.

Ensure timely completion of CPD hours

Embed strong 1st line credit and conduct mindset and capabilities

Strengthen staff awareness/knowledge of cyber risk via training of “good” practices and lessons from market incidents 

Financial Objectives

Maintain MIS accuracy and discipline, and ensure adequate control on payment of incentive to sales channels, vendors and agencies

Ensure effective resources allocation, capacity and cost management linked to participation model and related product / segment strategy and focus

Periodic review with stakeholders on the sales channel’s deliverables and effectiveness

Deliver against budget/ forecast and ensure business delivery is done with good conduct

People Management

Coach, equip, empower and energize both the frontline and support staff to deliver the best result. Has 2-6 years of experience.

Implement effective HR standards and strategies, manage succession plan, retain key talent, constant discipline in performance management.

Engage Training to address training needs, implement training roadmaps

Ensure sales channel’s discipline in HR & training related matters

Be an effective agent of change and role model for talented staff throughout the bank

Establish effective FTE management and hiring to ensure seamless delivery of client experience at branches and hubs

Key Measurables

Agreed sales target for individual team(s)

Agreed service standards to customers

Operation control and sales compliance

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages.

How to Apply

Please visit -  to apply now and take the next step in fulfilling your potential.

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It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Diversity & Inclusion 

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

Closing on 06 Feb 2021

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