Business Risk Manager – Conduct and SMR

  • Job category
    Banking and Finance, Risk Management
  • Job level
    Middle Management
  • Contract type
    Contract, Full Time
  • Location
  • Salary
    S$10000 - S$15000

Job Description

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and Never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities


Awareness and understanding of the Group’s FM strategy and model for the role. Driving optimal performance through evolving the FM Conduct and Control team Target Operating Model, clearly defining roles and responsibilities and team coaching and management. Setting clear direction for the team and having an oversight on the risk trending/ analysis through the Client Journey lens


Awareness and understanding of the wider FM business, economic and market environment in which the Group Operates. This role leads the management of non-financial risk for Macro, Credit and Commodities. The role is also responsible for Governance and Conduct across FM (FM is inclusive of FMO, SS and SSO) and for the SMR of the Head of Financial Markets. The role is part of FM COO and reports into the FM Head of Conduct and Control.


Responsible for providing subject matter expertise to relevant business unit leaders to support identification and mitigation of conduct risks within the business.

Responsible for delivering Conduct Analysis and drive the Conduct Agenda across FM including driving FM Conduct Dashboard and Conduct of Individuals Segment of the FM NFRC, etc.

Responsible for monitoring and escalating material conduct risks which affect the business processes to ensure that these risks are appropriately being managed.

Responsible for tracking the implementation of control improvements in the FM business units to mitigate conduct risks. Escalate when necessary.

Responsible for reviewing FM audits, Compliance assurance review findings and any investigations to assess where any weaknesses exist in conduct risk identification and management, thereafter work with business to address these areas.

Responsible for tracking management action plans resulting from reviews relevant to Conduct – Business Model Analysis, audit, compliance assurance, etc.

Responsible for the development and execution of conduct training Plans

Responsible for the development and execution of Conduct Communications Plans

Responsible for the development of Conduct Metrics and monitors

Responsible to leverage virtual team (drawn from across FM) to both augment conduct team resources and upgrade conduct literacy across the businesses and geographies

Responsible to work with all stakeholders to continuously improve the efficiency and effectiveness of FM Conduct team.

Risk Management

Responsible for preparing the Business Conduct Plan with stakeholders and ensuring that there is adequate integration between geographies.

Responsible for providing analysis and recommendations for the effective management of conduct risks within FM under the Enterprise Risk Management Framework. This includes the identification of conduct risks and emerging conduct risks.

Responsible for the design, implementation and maintenance of the conduct risk report for FM providing a single view of key risk and control metrics.

Responsible for the regular review of the conduct risk reports with FM Heads, Compliance, and HR as required and that appropriate remediation plans are implemented to manage risks.

Responsible for the escalation of conduct related risks to the FM Non-Financial Risk Committee where the residual risks are outside agreed tolerance.

Responsible for monitoring external conduct events and lead internal assessment of the risks identified in the event.

Responsible for ensuring that conduct risk matters that are brought to the job holder’s attention are subject to direct remedial action and/or escalation as appropriate.

Responsible for contributing to the development of risk-oriented culture within the organization.


Responsible for the design, implementation and maintenance of the conduct risk reports for FM

Responsible, with the business heads, for maintaining a strong and appropriate first line conduct environment across the business.

Senior Managers and Certification Regime

Responsible for maintaining the Statement of Responsibilities and Reasonable Steps document for the Global Head of Financial Markets as required under the Senior Managers and Certification Regime.

Responsible for maintaining the Job Description of the Global Head of Financial Markets and Certified Persons in Financial Markets.

People and Talent

Responsible to provide advice on the resourcing requirements necessary to deliver the conduct agenda along with any capability gaps.

Responsible for exemplifying a culture of continuous professional development and collaboration.

Responsible to work with HR and Business leaders to shape Organisational Development processes to support the FM conduct and supervision agenda.

Responsible for leading through example and build the appropriate culture and values.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

FM Business Heads, FM Group and Regional COO teams, FM Functional Heads, FM Compliance, FM MT.

Other Responsibilities

Responsible for developing a strong working relationship across all FM risk and risk ops teams and locations.Responsible for leveraging the opportunity provided by Corporate Social Responsibility to enhance the Group’s internal and external reputation and indirectly influence the bottom line.

Responsible for promoting the Group’s brand and Here for good with employees, clients and regulators.

Responsible for performing other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Responsible for maintaining effective communication with key stakeholders, and staff.

Our Ideal Candidate

Extensive experience of working with Group Management Teams across geographies

Undergraduate degree required, relevant Masters degree desirable (MBA, ACA)

Experience as a senior manager in GIA, Operational Risk or Compliance preferred

Strong risk management and controls background.

Significant experience in managing Conduct Risk. Experience of managing Operational, Compliance, Cyber or FCC risks in first or second line of defence.

Working experience in supporting the Financial Markets business

Project Management Qualification desirable (Prince, Six Sigma, Lean)

Ability to work independently in a fast-paced environment

Ability to articulate complex issues concisely and communicate effectively

Collaborative and creative problem solver, while being outcome focused.

Strong interpersonal and stakeholder management skills

Strong analytical skills with an ability to understand complex workflows and excellent attention to details

Comfortable working in a relatively unstructured and multi-cultural environment

Relevant 8 years overall experience prefered.

It is a Project Role until Dec 2021.

Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages.

How to Apply

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Diversity & Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

Closing on 30 Apr 2021

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