Contact Centre Executive

  • Job category
    Customer Service, Insurance
  • Job level
    Junior Executive
  • Contract type
    Permanent, Full Time
  • Location
  • Salary
    S$2600 - S$3000

Job Description

Pacific Prime Singapore, Simplifying Health Insurance.

Pacific Prime Insurance Brokers Singapore Pte. Ltd. is a registered insurance broker in Singapore offering expert advice on a wide range of health and medical insurance plans.

As part of an international group with offices in Hong Kong, Singapore, Dubai and Shanghai, we are able to consistently offer our customers the best service, backed by more than a decade of experience developing innovative health insurance solutions for our clients.

Our team

The Pacific Prime-CXA team is diverse, full of bold, creative, and open-minded thinkers with a passion for shaking up an entire industry, and for making a difference to our clients’ health.

You - We are seeking a talented Contact Centre Executive with

  • 2 – 4 years of relevant working experience in Contact Centre environment. Insurance industry is preferred and will be an advantage
  • Able to converse in Cantonese and Mandarin is a must
  • You are the voice of our company and a natural problem solver
  • Customer service is second nature to you, and you are able to handle difficult situations with aplomb
  • You are responsible, accountable, quick-thinking, and have excellent interpersonal skills
  • As the role relies heavily on technology, it will be to your advantage if you are able to learn how to use our new technologies rapidly
  • Able to start work immediately is a plus

In this role, you would be responsible for:

  • Handle phone and email enquiries on employee wellness, medical and benefit plans
  • Ensure call and email details are entered into CRM system
  • Follow-Up with internal & external parties on pending cases till issue is resolved
  • Willing to work on shift rotation, between 8:00am – 7:00pm
  • Be part of the after-office-hour (24/7) helpdesk team (on rotation basis)

Closing on 18 Dec 2021

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