Credit Manager

  • Job category
    Accounting / Auditing / Taxation, Banking and Finance, Risk Management
  • Job level
  • Contract type
    Full Time
  • Location
  • Salary
    S$4000 - S$5000

Job Description

Duties & Responsibilites

1.1 Major Duties and Responsibilities

i. Is responsible for the prompt identification of erring accounts and the efficient collection of debts on behalf of the two Singapore Hotels and other companies in the group.

ii. Also responsible for the evaluation and approval of credit applications.

1.2 Daily Duties and Responsibilities

i. Ensure that correct billing instructions are received in advance for all groups (both regular and ad-hoc).

ii. Ensures compliance with all prevailing credit policies and procedures by all departments concerned.

iii. Ensure all guest folios are duly checked pertaining to Rates, Room Nights, Room Type before they are dispatch to customers.

iv. Ensure that all adjustments for under and overcharge are duly approved by an authorized Officer before updating.

v. Liaise and check with relevant department on all disputes pertaining to billings.

vi. Work closely with the Front Office Manager on all high balance accounts in the Front Office.

vii. Ensure that all credit limits are not exceeded and that all security deposits are received in accordance with contract.

viii. Ensure that all billings are done in accordance to established policies and procedures and that monthly statements of accounts and other routine reminder letters are rendered as and when required.

ix. Oversee the entire Point of Sales and Carpark Cashiering function and to attend to all its related problems and other outstanding matters.

x. Ensure that all rentals and all receivables are properly billed and subsequently collected.

xi. Ensure that all commission due to third parties are correctly computed and paid on time.

xii. Carry out recovery activities with due diligence within prescribed standard operating procedures to minimize delinquency.

xiii. Liaising with clients on the collections and to respond timely to clients’ enquiries on bills. This may include arranging and collecting of cheques at clients’ offices.

xiv. Communicate actively with the respective internal and external stakeholders and handle clients’ enquiries or disputes with tact.

1.3 Periodic Duties and Responsibilities

i. Liaise with the Hotel’s appointed Legal Advisers on all legal matters pertaining to debt collection.

ii. Study, analyze and report of all outstanding accounts during the Credit Meeting and as and when necessary.

iii. Attend all Sales Meetings so that relevant matters relating to Credit and Accounts Receivable are highlighted and to take note of special arrangements made by Sales Department.

iv. Assist in identifying and reporting weaknesses in the existing system with proposals to remedy them.

v. Review all credit applications and submit recommendations to Financial Controller / Finance Manager.

vi. Make recommendations to improve the current procedures and policies that ensure timely collections while maintaining a high level of clients’ retention.

vii. Support on tenant/retail/leasing related matters that may be assigned from time to time.

1.4 Occasional Duties and Responsibilities

Perform any other duties that may be assigned from time to time.


- Proven work experience as a Credit Manager, Credit Analyst or similar role.

- Good Negotiation skills.

- Minimum Diploma in Accountancy or Higher Qualification.

- Minimum 4 to 5 years experience in a similar role or supervisory experience in Credit and Collections, preferably in a high-volume hospitality environment.

Closing on 17 Sep 2021

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