Demand Manager

  • Job category
    Banking and Finance, Risk Management
  • Job level
  • Contract type
    Permanent, Full Time
  • Location
  • Salary
    S$7800 - S$12000

Job Description

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and Never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base

The Role Responsibilities

The Demand Management function sits within the Client Coverage COO, which is under the umbrella of the Commercial, Corporate & Investment Banking (CCIB) organisation. It owns and executes the Lining up the Work (LuW) process under the Bank’s New Ways of Working.

Key responsibilities


Understand Client Coverage Business Plan and its Strategic Goals and Enablers

Validate change requests / business initiatives against Client Coverage Business Plan to ensure alignment to strategy


Be a primary contact point for stakeholders engaging with the Client Coverage LuW process, providing guidance and support to those enquiring on the process, status of their request or appropriate persons/teams to connect with

Understand the capabilities within your portfolio (including the relevant platforms and processes) and the business units they relate to

Pick up change requests / business initiatives within your portfolio in a timely manner to meet SLAs and validate/enhance them to ensure they contain enough detail and are of sufficient quality to support the prioritisation process. This involves liaising with requestors to understand the context/background, problem statement, business impact and benefits statement/value.


Evaluate change requests / business initiatives from a process lens and identify process impacts on every request received

Triage validated requests with Product Owners and Process Owners to facilitate the distribution to backlogs, or for large/complex items that require Shaping, perform a handover to the Shaping Team

Manage Jira tickets and dashboards in the respective Process backlogs to facilitate both the “Lining up the Work” and “Doing the Work” phases

Should be familiar with Jira and Confluence

People and Talent

Strong stakeholder management skills in handling wide ranging stakeholders across segments/product areas

Ability to work with cross functional teams across business functions, 2nd line of defence, technology and other change teams

Risk Management

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.


Ensure backlog data is maintained in a timely and accurate manner to support MI used by Refinement Forums, QPR/MPR, Management, etc

Attend to MI requests on the backlog

Prepare for Change Advisory Forums

Identify/contribute to the ongoing refinement of the Client Coverage LuW process and tooling

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Key Stakeholders

Client Coverage business teams (eg. Requestors)

Client Coverage COO teams (eg. Product Owners, Process Owners, Product Managers)

Other CCIB QPR teams (eg. Other Demand teams for pan-bank initiatives)


Policy Owners & Compliance

Our Ideal Candidate

Minimum 5 years of relevant experience in the corporate banking client lifecycle

Experience working in systems change, business case development, project planning/management, business analysis or similar role.

Corporate Banking experience and Knowledge of Client Lifecycle processes such as Client Onboarding & KYC, Client Tax, FM Regulations, Offboarding, or similar domains.

Stakeholder Management and Ability to manage a large and varied portfolio of change requests covering multiple topics.

Self-motivated and ability to prioritise and self-manage his/her own deliverables

Excellent communication and stakeholder management skills

Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages.

How to Apply

Please visit - to apply now and take the next step in fulfilling your potential.

You can search and view current opportunities across our global organisation and apply immediately by visiting

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• We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application

It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Diversity & Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

Closing on 11 Dec 2021

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