Director, Group Personal Loans

  • Job category
    Banking and Finance, Risk Management
  • Job level
    Middle Management
  • Contract type
    Permanent, Full Time
  • Location
  • Salary
    S$10000 - S$20000

Job Description

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities


• The role holder is responsible for supporting the development & execution of Global Personal Loan strategies and budget within the context of the wider global Credit Cards & Personal Loans (“CCPL”) strategy.

• This includes translating these strategies with the relevant region and country level stakeholders into execution activities.


The role holder will support the Global Personal Loan team in managing PL product characteristics, overseeing Personal Loan business and Unsecured Lending Partnerships, distribution strategies and delivery technologies that satisfy the needs of the business, and to be in compliance with all applicable regulatory requirements, including:

• Leveraging advanced analytics and collaborating with risk teams to provide thought leadership on risk and pricing frameworks to enable markets to deploy portfolio management strategies that are EVA accretive and within risk appetite.

• Leveraging analytics and collaborating with regional and country teams to track portfolio performance and identify opportunities for performance enhancement.

• Co-lead partnership discussion on all unsecured lending related businesses including:

o Product development

o Designing of customer journey

o Financial & operational feasibility study

o Commercial arrangement & negotiation with partners

• Support balanced growth and return optimization by setting product and portfolio standards.

• Support balanced growth and returns optimization by and life cycle portfolio management tools including top-ups, margin, cost and return management, and coding these into PPGs.

• Collaborate with key stakeholders in the RB organization to provide support in the market and direction around new customer and portfolio opportunities and execution upon them.

• Work closely with:

o Partnership team

o RTOB team

o Distribution teams

o Retail banking teams

to create global scale and innovation to grow the business at scale.


The role holder is responsible for:

• Will engage with risk control owners and / or group policy owners for the implementation of policies and control standards set by them

• Ensuring appropriate NTP and ETP procedures and controls are in place to operate within the group credit and operational risk tolerance and appetite.

• Defining and driving global (versus local) regulatory and compliance standards for managing PL customer relationships and working closely with markets to ensure they are met.

• Reinforce the right conduct culture in managing PL customer relationships.

• Execute the framework for PL set by the Global PL team to track effectiveness and efficiency.

• Co-lead partnership discussion on all unsecured lending related businesses

• Ensuring strategic fit and financial viability in these partnerships

• Co-design customer journey, bank operational processes

• Engage risk control owners and / or group policy owners for the implementation of appropriate policies and control standards set in relation to such partnerships

People and Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations and work in collaboration with partners.

• Ensure holders of all critical functions are suitably skilled and qualified for their roles, including effective supervision in place to mitigate any risks.

Risk Management

• Collaboratively partner with risk teams to ensure risk management procedures and processes are effectively implemented to operate within operational and credit risk appetite.

• Partner with country CCPL teams for a robust risk management environment by identifying key risks and issues and ensuring effective mitigating procedures and controls are implemented.

• Work collaboratively with countries and functions to ensure any audit findings are suitably rectified.


• Develop and implement a clear structure of accountability to ensure team members can perform their roles successfully and there is clear oversight and decision making, including by relevant Committees.

• Take responsibility for assessing the effectiveness of arrangements to deliver effective governance, oversight and controls in business, and if necessary, oversee change in these areas.

• Maintain an awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role.

• Take responsibility for delivering ‘effective governance’ and to challenge fellow executives effectively

• Work with regulators in an open and cooperative manner.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.

• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Assist Global Personal Loans Team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• Retail Bank Team

• Country CCPL Heads

• Group / Regional Heads

Other Responsibilities

• Leverage the opportunity provided by Corporate Social Responsibility to create positive impact.

• Embed here for Good and Group’s brand and values across the retail bank.

• Perform other responsibilities assigned under Group, Business, Function, Region or Country policies and procedures.

Our Ideal Candidate

• Post Graduation / MBA.

• 8 years financial services experience, with 5 years in personal loans / consumer lending.

• Personal Loans experience, across channels and business models.

• Strong understanding of analytics and solid numerical skills.

• Good interpersonal, negotiating and influencing skills.

• Positive attitude, high energy, ability to work under pressure and to tough deadlines

• Lead and energize people.

Apply now to join the Bank for those with big career ambitions.

To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.

Closing on 23 Dec 2021

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