Director, Transformation & Strategic Engagement
STANDARD CHARTERED BANK (SINGAPORE) LIMITED
Banking and Finance, Risk Management
Permanent, Full Time
S$11000 - S$20000
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and Never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
The Role Responsibilities
Support the implementation of NWoW across DCDA, and in alignment with the broader CCIB model and approach
Champion and drive the adoption of Agile and Dynamic Work Design across DCDA, creating visibility to the achievements and benefits
Continuously strive for optimal empowerment, prioritization by product owners and transparency
Provide regular updates to management on notable developments and issues, ensure data driven decisions underpin our product strategy and backlog management, and drive the resolution of thematic issues.
Support implementation of initiatives that will deliver upon the strategic objectives of DCDA as well as materially improve DCDA operational efficiency by identifying areas for process and model improvements working in close conjunction with the DCDA and Business Heads and Functional Partners.
Communicate and raise the awareness & understanding of the DCDA strategy and model
Assess impact of change initiatives, identify and prioritize communication needs for impacted stakeholder groups across Corporate, Commercial and Institutional Banking (CCIB)
Design and implement communications and engagement strategy tailored to audience categories
Develop communications and engagement plans and tactics to ensure successful implementation of the communication strategy
Identify, maintain and optimize communication channels to facilitate effective country, regional and global communication delivery across the organization
Champion the appropriate methodology, tools, techniques, platforms and processes across projects/programs to institutionalize clear strategic communications practices
Business, Strategy, Operations & Infrastructure
Bring to bear significant acumen and understanding of the digital and data domains to optimise the delivery and ongoing operation of the CCIB digital platform
Support ongoing management and/or improvement of the DCDA QPR and MPR model and be an Ambassador for the transformation
Support the delivery of an effective x-CCIB governance and CCIB digital platform delivery model
Continuously seek improvements to productivity and efficiency by driving a digitisation and standardisation agenda across CCIB that enable client outcomes, sustainable growth and scalability
Experience in developing, modelling and driving improvements in agile operational teams to increase solution velocity
Support CCIB digital platform squads in identifying blockers/impediments that are impacting delivery progress
Facilitate timely escalation to MPR/QPR on program delivery operational or client issues requiring global support; follow up to ensure timely, efficient implementation as required
Ability to work across teams and assess opportunities to partner internally and externally to allow backlog delivery in response to the business plan.
Through the design and execution of owned initiatives, drive continuous improvement of the operational efficiency and effectiveness of necessary infrastructure, processes, and improve efficiency and scalability.
Governance & Risk Management
Ensure that Risk Management matters that are brought to the job holder’s attention are subject to direct remedial action and/or escalation to appropriate risk committees
Support adherence to committee governance standards of all Governance forums within the client journey, including but not limited to terms of reference, auditable minutes and action tracking.
Embed the Group’s values and code of conduct. Develop a robust culture to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.
People and Talent
Ensure ongoing training and development, to continually improve and develop Client Journey and agile expertise
Support a change in mindset, building a culture of client centricity, improvement habit, agility, and accountability through standardised metrics and measurement, with the expectation that everyone in Operations are drivers and owners of client outcomes
Regulatory & Business conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
DCDA Unit and Regional Heads
CCIB Business and Segment Heads
CCIB Client Journey Leads
DCDA Functional Heads, notably CFCC, ICS, OR
CCIB Product and Segment COOs
CCIB Product Heads
CCIB Product and Tech Owners
Project Accountable Executives and Managers
Operational Excellence team
Leverage the opportunity provided by Corporate Social Responsibility to enhance the Group’s internal and external reputation and indirectly influence the bottom line.
Promote the Group’s brand and Here for good with employees, clients and regulators.
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Maintain effective communication with key stakeholders, including regulators and staff.
Our Ideal Candidate
Relevant 7 yrs experience and knowledge of change management principles, methodologies and tools
Exceptional communication skills, both written and verbal
Excellent active listening skills
Ability to clearly articulate messages to audiences ranging from C-Suite to working level staff
Flexible and adaptable; able to work in ambiguous situations
Resilient and tenacious with a propensity to persevere
Forward looking with a holistic approach
Problem solving and root cause identification skills – i.e. methodical and thorough
Must be a team player and able to work collaboratively with and through others
Well versed with Business Agility principles, Agile certification would be a plus
Experienced with large-scale organizational change efforts
Strong understanding of business agility / new ways of working
Good understanding of digital and data landscape for banking
Effective communication skills
Problem solver / can-do attitude
Track record of influencing stakeholders across functions/business areas to achieve a common goal
Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages.
How to Apply
Please visit - https://scb.taleo.net/careersection/ex/jobdetail.ftl?job=2100008027&lang=en to apply now and take the next step in fulfilling your potential.
You can search and view current opportunities across our global organisation and apply immediately by visiting www.standardchartered.com.
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Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
Closing on 30 Apr 2021orview more job listings from this company