Director, Transformation & Strategic Engagement

  • Job category
    Banking and Finance, Risk Management
  • Job level
    Middle Management
  • Contract type
    Permanent, Full Time
  • Location
  • Salary
    S$11000 - S$20000

Job Description

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and Never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

Support the implementation of NWoW across DCDA, and in alignment with the broader CCIB model and approach

Champion and drive the adoption of Agile and Dynamic Work Design across DCDA, creating visibility to the achievements and benefits

Continuously strive for optimal empowerment, prioritization by product owners and transparency

Provide regular updates to management on notable developments and issues, ensure data driven decisions underpin our product strategy and backlog management, and drive the resolution of thematic issues.

Support implementation of initiatives that will deliver upon the strategic objectives of DCDA as well as materially improve DCDA operational efficiency by identifying areas for process and model improvements working in close conjunction with the DCDA and Business Heads and Functional Partners.

Communicate and raise the awareness & understanding of the DCDA strategy and model

Assess impact of change initiatives, identify and prioritize communication needs for impacted stakeholder groups across Corporate, Commercial and Institutional Banking (CCIB)

Design and implement communications and engagement strategy tailored to audience categories

Develop communications and engagement plans and tactics to ensure successful implementation of the communication strategy

Identify, maintain and optimize communication channels to facilitate effective country, regional and global communication delivery across the organization

Champion the appropriate methodology, tools, techniques, platforms and processes across projects/programs to institutionalize clear strategic communications practices

Business, Strategy, Operations & Infrastructure

Bring to bear significant acumen and understanding of the digital and data domains to optimise the delivery and ongoing operation of the CCIB digital platform

Support ongoing management and/or improvement of the DCDA QPR and MPR model and be an Ambassador for the transformation

Support the delivery of an effective x-CCIB governance and CCIB digital platform delivery model

Continuously seek improvements to productivity and efficiency by driving a digitisation and standardisation agenda across CCIB that enable client outcomes, sustainable growth and scalability

Experience in developing, modelling and driving improvements in agile operational teams to increase solution velocity

Support CCIB digital platform squads in identifying blockers/impediments that are impacting delivery progress

Facilitate timely escalation to MPR/QPR on program delivery operational or client issues requiring global support; follow up to ensure timely, efficient implementation as required

Ability to work across teams and assess opportunities to partner internally and externally to allow backlog delivery in response to the business plan.

Through the design and execution of owned initiatives, drive continuous improvement of the operational efficiency and effectiveness of necessary infrastructure, processes, and improve efficiency and scalability.

Governance & Risk Management

Ensure that Risk Management matters that are brought to the job holder’s attention are subject to direct remedial action and/or escalation to appropriate risk committees

Support adherence to committee governance standards of all Governance forums within the client journey, including but not limited to terms of reference, auditable minutes and action tracking.

Embed the Group’s values and code of conduct. Develop a robust culture to ensure adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees.

People and Talent

Ensure ongoing training and development, to continually improve and develop Client Journey and agile expertise

Support a change in mindset, building a culture of client centricity, improvement habit, agility, and accountability through standardised metrics and measurement, with the expectation that everyone in Operations are drivers and owners of client outcomes

Regulatory & Business conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders


DCDA Unit and Regional Heads

CCIB Business and Segment Heads

CCIB Client Journey Leads

DCDA Functional Heads, notably CFCC, ICS, OR

Regional COOs

CCIB Product and Segment COOs

CCIB Product Heads

CCIB Product and Tech Owners

Project Accountable Executives and Managers

Transformation Office

Operational Excellence team

Agile Coaches

Other Responsibilities

Leverage the opportunity provided by Corporate Social Responsibility to enhance the Group’s internal and external reputation and indirectly influence the bottom line.

Promote the Group’s brand and Here for good with employees, clients and regulators.

Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Maintain effective communication with key stakeholders, including regulators and staff.

Our Ideal Candidate

Relevant 7 yrs experience and knowledge of change management principles, methodologies and tools

Exceptional communication skills, both written and verbal

Excellent active listening skills

Ability to clearly articulate messages to audiences ranging from C-Suite to working level staff

Flexible and adaptable; able to work in ambiguous situations

Resilient and tenacious with a propensity to persevere

Forward looking with a holistic approach

Problem solving and root cause identification skills – i.e. methodical and thorough

Must be a team player and able to work collaboratively with and through others

Well versed with Business Agility principles, Agile certification would be a plus

Experienced with large-scale organizational change efforts

Strong understanding of business agility / new ways of working

Good understanding of digital and data landscape for banking

Effective communication skills

Problem solver / can-do attitude

Track record of influencing stakeholders across functions/business areas to achieve a common goal

Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages.

How to Apply

Please visit - to apply now and take the next step in fulfilling your potential.

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Diversity & Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

Closing on 30 Apr 2021

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