Field Applications Engineer

  • Job category
    Customer Service, Engineering
  • Job level
  • Contract type
    Full Time
  • Location
  • Salary
    S$2000 - S$5000

Job Description

  1. Act as the resident technical and subject matter expert both internally and with customers, quickly and easily solving prospective applications with the product
  2. Support Account Managers as the primary technical resource for product and solution demonstrations to end customers. Including creating specific demonstration workflows to harmonize and create consistent messages
  3. Coordinate, schedule and provide technical training and support to our customers at either their site, FARO site, via web, or remote within limited but given standards
  4. Provide aftersales application support on FARO products to customer specific business requirements, train and advise correct techniques to achieve the results expected to obtain from FARO Products
  5. Ensure the quality of the provided technical trainings and demonstrations (self-reliability)
  6. Ensure that all customers are served within established timing parameters (self-control)
  7. Collaborate with other Field Applications Engineers and Support Engineers to test workflows, solve problems, and share knowledge, including documenting workflows to share globally both for internal and external use
  8. Prepare and maintain training equipment (documents, devices, …)
  9. Collaborate with relevant teams/departments from other disciplines within FARO (e.g.Sales, Product Marketing, R&D) to convey customer requirements and respond to functional and technical elements of Requests for Information/Requests for Proposal.
  10. Act as a backup for the 3rd/4th Level Support within Customer Service
  11. Responsible for representing the product to customers and at field events such as conferences, seminars, trade shows, etc.
  12. Support the organization in decision making by providing relevant information/documentation

Closing on 21 Oct 2021

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