GI Specialist, Telesales

  • Job category
    Customer Service, Sales / Retail, Telecommunications
  • Job level
  • Contract type
  • Location
  • Salary
    S$2500 - S$3200

Job Description

At Income, our customers are at the heart of our business. We believe in delivering value and a positive difference to the people we serve. To us, this is what makes us different.

As a GI specialist, you will be the subject matter expert to share the importance of protective insurance and sound financial planning to customers through phone; and recommending suitable policies to address the needs of the individuals and their families.

You will be required to:

  • Conduct telemarketing calls to prompt general insurance products with clear and succinct product knowledge and references, to existing and prospective customers
  • Entrench a strong brand image of Income through clear and honest sales pitch
  • Recommend suitable policies to address customers’ needs and actively identifying opportunities for cross-selling and up-selling
  • Follow-up on enquiries and promote direct business product activations
  • Achieve KPI of sales performance, call quality and operational standards
  • Achieve KPI of leads clearance and talk time
  • Work closely with Team Managers for business development and implementation of sales strategies

To join us as a Telesales Executive, you should:

  • Have obtained a minimum of 3 G.C.E 'O' Levels passes
  • Relevant insurance certifications such as BCP, PGI and HI will be a plus
  • Past experience in the insurance industry will be advantageous
  • Professional and well-spoken over the phone
  • Good verbal communication and customer service skills to appease customers
  • Motivated and driven when met with challenges, committed, strong-willed and persuasive in recommending suitable products
  • Proficient in Microsoft Office and able to multi-task to efficiently reply to enquiries

Closing on 22 Oct 2021

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