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Head CFCC Advisory Personal & Business Banking

  • Job category
    Banking and Finance, Risk Management
  • Job level
    Senior Management
  • Contract type
    Permanent, Full Time
  • Location
  • Salary
    S$19500 - S$28100

Job Description

About Standard Chartered 

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.  

To us, good performance is about much more than turning a profit.  It's about showing how you embody our valued behaviours - do the right thing, better together and Never settle - as well as our brand promise, Here for good. 

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities


Drive high standards of regulatory compliance and deliver key priorities and initiatives, aligned to Personal and Business Banking CFCC’s Priorities

As an independent second line risk control function, execute the relevant aspects of the CFCC frameworks through robust independent risk control and the provision of specialist advice and constructive challenge in a manner proportionate to the nature, scale and complexity of the Group’s business.

Promote the culture and practice of compliance with CFCC standards (including conducting business within regulatory requirements, and to high ethical standards) within the Bank and embed a ‘Here for good’ culture and the Group Code of Conduct.

Provide advice and guidance on all Personal and Business Banking CFCC related matters including:

arrangements and initiatives led by on Personal and Business Banking

processes and standards and related CFCC risk controls

Overall leadership and functional responsibility for all members of the Personal and Business Banking CFCC team.

Drive interaction and escalation between Personal and Business Banking CFCC team and other CFCC teams.

Drive CFCC leadership of the Personal and Business Banking business, through the development of an overall strategy across Personal and Business Banking for delivering appropriate regulatory guidance, and the establishment of an integrated programme to identify, manage, monitor, and report CFCC risk.

Review of new and existing alliances from an FCC standpoint

Provide an appropriate framework to manage the risk of highest risk clients in Personal and Business Banking


Be a ‘trusted advisor’ to Personal and Business Banking business and provide timely advice to ensure compliance with all relevant laws and regulations

Establish and maintain risk-based CFCC frameworks and a programme for monitoring and assuring compliance that supports the transition to pro-active and pre-emptive CFCC risk mitigation.

Proactively support and challenge the Group’s businesses and functions to exhibit appropriate conduct, comply with regulatory and CFCC requirements and strive to achieve fair outcome for the Group’s clients.

Provide regulatory advice, analysis (and challenge when appropriate) in relation to the full product life cycle including product design through to post sales reviews / assessments, new business initiatives, bespoke projects, remedial activities (including nature, scale and rigour of past business reviews), and transitional investigations. 



Management of costs within approved budget and contribute to budgetary and cost efficiency.

Consider inputs in relation to investments and target setting decisions.

Operational Excellence

Continuously review and look for ways to streamline BAU processes to ensure efficient and sustainable ways of working within the Personal and Business Banking Business.

Promote the sharing of best practice and identify areas to improve process and develop more efficient ways of working.

Establish and maintain effective processes (including training, advice and support) to ensure that frameworks, policies, procedures and standards to address CFCC risks are effectively implemented across Personal and Business Banking.

Provide support and challenge to the senior management of the Personal and Business Banking segment to ensure that they establish and monitor appropriate processes for compliance with CFCC policies and standards (including meeting regulatory obligations and maintaining high standards of conduct).

Ensure effective management of CFCC matters, and in collaboration with the rest of the CFCC team, effectively manage regulatory issues that have a significant impact on the Bank.

Management Information

Obtain and review appropriate management information and trackers to ensure all relevant issues and matters are tracked, followed, regularly assessed and reported on.

Ensure that appropriate reports are provided to relevant Group and Business risk and control committees and management group on key CFCC risks and issues.

Project/ Initiatives Management

Lead on various CFCC projects and initiatives and other Group Projects relevant to Personal and Banking Business Banking.  Drive and stimulate an environment where forward planning, prioritisation and deadline management lead to efficient work practices and streamlined functional activities and processes.

People and Talent

Leadership and functional responsibility for wider team members.

Responsibility for managing junior members and ensuring that the team has the capacity and capability to support Personal and Business Banking segment.

Support Global Head, CFCC, Personal and Business Banking in people management in the areas of resourcing, talent development, performance management, learning and development and engagement.

Maintain constructive and effective relationships with Business Heads/Business Chief Operating Officers (“COOs”), and assist relevant CFCC heads to interface with and support all key business stakeholders.

Build and maintain an effective and constructive relationship with all key business and functional stakeholders that is based on trust, capability and integrity, providing timely, responsive and quality regulatory compliance advice and guidance to enable the business and functions to meet/ achieve their strategic tactical objectives.

Build strong relationships with the wider regional team and encouraging team collaboration.

Lead through example and build the appropriate culture and values.  Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.

Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are competent, suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.

Employ, engage and retain high quality team members, with succession planning for critical roles.

Responsibility to review team structure/capacity plans.

Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives.

Regularly and on a timely basis appraise performance as well as proactively manage attrition when needed.

Ensure regular and documented management meetings with direct reports.

Assess competency and skill of the team on an ongoing basis to ensure alignment of skill set to the risk management demands of the business.

Develop and deliver relevant CFCC training programs.

Risk Management

Identify, assess, manage, monitor, mitigate and report CFCC risks in relation to Personal and Business Banking.

Formulate CFCC policies and procedures for approval by the relevant governing body (as necessary) under the Group’s governance framework.

Define the Group’s minimum standards and controls for Personal and Business Banking in respect of risk categories where CFCC has been defined as Risk Framework Owner as set out in the Risk Management Framework.

As an independent second line risk control function, execute the relevant aspects of the CFCC framework through robust independent risk control and the provision of specialist advice and constructive challenge in a manner proportionate to the nature, scale and complexity of the Group’s business.

Support a programme for compliance monitoring, surveillance and assurance for Personal and Business Banking.

Maintain independence, deliver timely responses, and deliver timely escalation of risks and issues where it is felt that risk management tolerance of the firm is exceeded.

Support the management of the regulatory relationships with each of the regulators, whose rules the Group is subject to.

Collaborate with other CFCC teams and the CFCC Management Team to anticipate horizon risks that may have a significant impact on the Bank and develop effective strategies to mitigate such horizon risks, including global standards for conduct of business.


Promote the culture and practice of organisational compliance with CFCC standards within Personal and Business Banking.

Ensure appropriate product governance measures are in place so that product approval documents reflect all relevant regulatory requirements.

Ensure swift remediation of regulatory breaches in Personal and Business Banking. 

Escalate to senior management’s attention serious regulatory breaches, or where risk tolerances have been breached, for notifying regulators as appropriate.

Ensure proactive and timely dissemination of regulatory changes/practices and associated risks, and proactive engagement in regulatory reform.

Insofar as they relate to regulatory compliance, provide details of developments giving rise to a material risk that serious regulatory breaches or breaches of risk tolerances (as agreed by the Board from time to time) may occur and notifying any such breaches to Global Head, CFCC, CPBB.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Lead the team  to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.

Effectively and collaboratively identify, escalate, mitigate and resolve CFCC matters.

Key Stakeholders

Group Personal and Business Banking Management Team and their respective team leads

CFCC Management Team

Prudential Regulation Authority, Financial Conduct Authority and other Core College regulators of the Group

Group Legal, CPBB


Group Risk, CPBB

Group Internal Audit, CPBB

Group CFCC Frameworks & Core Policies

Group FCC

Regional CFCC, CPBB

Country CFCC, Personal and Business Banking

Other Responsibilities

Embed ‘Here for good’ and Group’s brand and values within the function and in Retail Banking.

Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Our Ideal Candidate

Substantial experience (in excess of 15 years’ relevant practice) in legal, compliance and regulatory risk management (including financial crime risk management).

Substantial experience in the banking industry and good working knowledge and expertise within the Group

Strong understanding of business needs (including product knowledge and ability to evaluate commercial viability in terms of risks and revenue accretion), good leadership qualities, excellent interpersonal skills and multi-cultural awareness and sensitivity.

Responsive to changes in roles and responsibilities for the function.

Ability to discern the ways of working within a geographically dispersed and highly varied customer and product base.

Ability to collaborate and work dynamically across country, region, business and group stakeholders.

Awareness of best practice risk management techniques and frameworks.

Knowledge of the key features of relevant laws and regulations relevant to the Group.

Sound judgement on core business practices, regulatory relationship management and reputational risk.

Impeccable integrity, ethics, independence and resilience.

Personal authority with proven ability to interact with Group Compliance teams and Group business stakeholders.

Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages.

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Diversity & Inclusion 

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

Closing on 21 Mar 2021

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