Head of Claims Operations Asia

  • Job category
    General Management
  • Job level
    Senior Executive
  • Contract type
    Full Time
  • Location
  • Salary
    S$15000 - S$20000

Job Description

Marsh Asia has an exciting and challenging opportunity available and is seeking suitably qualified and experienced senior executives for the following position based in the firm’s Hong Kong or Singapore office.


What can you expect?

This new role is expected to partner with the Global Head of Claims Operations and regional and country claims teams to optimize effective and efficient delivery of claims services. The successful candidate is expected to evaluate claims operation processes and departmental strategy while managing the impact and delivery of change to increase team operational goals and maximize process efficiencies. The incumbent will work with functional leaders to complete the segregation of between Advocacy and Operations based on existing best practice globally, and create the expanded Claims Operations organization.  In addition, the incumbent will contribute to the design and execution of the Operational Excellence Claims work stream in Marsh.

We will count on you to:

  • Oversee the development and delivery of the target state Claims Operations organization
  • Leverage proven operational design principals to define the Claims Operations strategy, optimize location footprint, and manage annual budget to support strategic intent and financial goals of the business.
  • Create a client focused environment focused on operational excellence and accountability by developing and driving  forward the strategic and operational agenda
  • Collaborate with senior stakeholders to engage, challenge and create opportunities for transformative change in Claims Operations.
  • Streamline processes and minimize waste and reduce human time on performing  repetitive rule
  • Partnering with leadership team, work on a Marsh portal that allows clients to  notify, update and track their claims to allow Marsh to be fully integrated in the lifecycle but exit non-value process
  • Optimize role segregation between Advocacy and Operations/Advisory based on existing best practice globally
  • Lead and Manage Operational Support, Execution, & Strategic Initiative Delivery
  • Drive change management within the organization
  • Lead Organization Optimization, People Management & Communication

What you need to have:

  • Minimum 12-15 years of progressive  working experience in Insurance Claims and Claims Management & Operations
  • Proven project/change management skills, ideally in an international insurance claims processing environment.
  • Fluency (spoken and written) in English
  • Proficiency in an Asian language is advantageous,
  • Good skills in software applications such as Excel, Work, PowerPoint, Microsoft Project.
  • Bachelor’s degree in relevant discipline.  Master’s degree desirable.

What makes you stand out?

  • Demonstrated influencing and negotiation capabilities
  • Strong ability to manage and lead team
  • Strong project management skills that includes scoping, managing and delivering on key tasks
  • Strong efficiency in process management through IT and Productivity
  • Ability to work in a matrix reporting environment
  • Self - Motivated
  • Teamwork & Collaboration
  • Mature in outlook and strength of character to discuss complex issues with senior leaders and carry out meetings with confidence

Marsh and McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, and gender identity.

About Marsh

Marsh is the world’s leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh & McLennan Companies (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17 billion and 76,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.

Closing on 09 Mar 2021

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