Head of Product Management, Client Lifecycle

STANDARD CHARTERED BANK (SINGAPORE) LIMITED
  • Job category
    Banking and Finance, Risk Management
  • Job level
    Senior Management
  • Contract type
    Permanent, Full Time
  • Location
    Central
  • Salary
    S$19000 - S$27500

Job Description

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and Never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.


The Role Responsibilities

Strategy

Product Management plays a key role in bridging the various teams and initiatives across strategy and execution, working with CLDM management and a wide network of other partners, to define and support the running of Client Coverage strategic objectives, focused on value add for both clients and the bank

Leading role within CLDM to define functional design principles for strategic (change) initiatives, and functions as CLDM representative for similar initiatives within the wider Client Coverage organisation

Supporting role on business architecture formation within Client Coverage, ensuring optimisation of the (CLDM) organisation and striving for a best-in-class operating model, balancing core business objectives

Accountable for scope prioritisation and design of a total pool of circa $45m investment budget

Utilise a proven track record within (management) consultancy or similar to define and support the realisation of the business operating model strategy, in alignment with key stakeholder across CCIB

Functions as champion within the Client Coverage organisation on CLDM capabilities and objectives

Works closely with CPOs and representatives across domains to ensure consideration and alignment of the holistic ecosystem within Client Coverage

Supports and enforces adherence to DQMF standards, and BAU data remediation initiatives

Supports and contributes to the broader Global Banking investment strategy

Works with other segment and product partners to align and converge investment plans

Leverage on experience within a variety of financial institutions to work with vendors with respect to co-designing strategic enhancements and the leveraging of industry best practices

Business

Fulfils a leading role in supporting the definition of target and interim operating models

Utilises thought leadership and experience across a variety of Client Lifecycle topics to steer, influence and support the business strategy and realisation of critical business objectives

Advocates a culture of continuous self-improvement, agile execution, and collaboration across CLDM and the wider Client Coverage network & its business partners

Works with Global Process Owners, Policy teams and others in understanding current state issues, mapping these to business led solutions and business advantages where possible

Supports in identifying opportunities for optimisation in execution of business strategy within CLDM, leveraging insights from the wider CCIB organisation

Ensures change initiatives within the portfolio are aligned to group strategy and Client Coverage’s scorecard, ensuring synergies, and efficiency and effectiveness of overall delivery is maximised

Supports Corporate, Commercial & Institutional Banking and Business Banking Segments

Plays the role of Voice of Business for all CLDM Projects / Programmes

Works with Product partners to understand and support revenue generating initiatives

Processes

Ensuring technology capability maximises automation and digitisation of Client Lifecycle processes

Drives the business architectural design across core processes within the Client Lifecycle and ancillary domains, including the responsibility of continuous improvement utilising industry standards and agile delivery methods & ways of working

Influencing operating model by leveraging vendor products and industry best practises

Be knowledgeable and remain up to date about industry solutions and evolution of offerings that SCB can leverage

Play a leadership role in encouraging efficiency in software delivery processes

People and Talent

Recruiting, growing and leading a skilled product management team onshore and offshore

Leads the CLDM Product Management team in their professional journey and day-to-day work

As Chief Product Owner mentors and supports other Product Owners within CLDM in their key objectives of their respective (change) initiatives

Support senior management in cascading strategic objectives to delivery teams

Ensure a succession plan is in place and actively reassessed

Risk Management

Ensure adherence to ORF standards

Play an active role in reducing the number of high residual risk areas

Management of vendor delivery to costs and capabilities – including contract / SOWs review

Support Programme Delivery Managers in RAID management

Governance

Accountable for managing and enforcing the product governance framework.

Membership of senior committees including PWG, PGSC, and PRC

Operates within the standards set out by the SDF framework

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Lead the Product Management team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

CC COO, CC CIO, MD CLDM, BB Head, T&I MD CLDM, Head Process & Governance, Head Policy Implementation, Head Regulatory Implementation, MD Head of IMO, CCIB COO, Client Segment Heads and delegates, FM COO, TB COO

Other Responsibilities

Represent Standard Chartered Bank at Vendor events

Represent Standard Chartered Bank at Industry Collaboration events

Our Ideal Candidate

10 plus years of work experience

Lead the Product Management team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.

Leading role within CLDM to define functional design principles for strategic (change) initiatives, and functions as CLDM representative for similar initiatives within the wider Client Coverage organisation

Leading role on business architecture formation within Client Coverage, ensuring optimisation of the (CCIB) organisation

Preferred Cetification in any of these : Prince 2 , Investments & Securities (IAC Level 1), ISEB Business Analysis, ISEB Project and Programme Management (PPSO)

Apply now to join the Bank for those with big career ambitions.


Closing on 22 Oct 2021

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