Journey Expert

AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED
  • Job category
    Banking and Finance
  • Job level
    Manager
  • Contract type
    Permanent, Full Time
  • Location
    Central
  • Salary
    S$10000 - S$15000

Job Description

  • Be a positive influence and an integral part of the Finance Systems, Data and Innovation Team
  • Develop end-to-end strategy and roadmap for customer experience
  • Reports to the Initiative Lead, Product Owner, Solution Design, Release Lead, Engineer Lead

About The Role

Role Location: ANZ Singapore

Role Type: Permanent, Full Time opportunity

As a Journey Expert, you will be responsible for optimising existing end-to-end FSDI customer journeys and improving the customer experience by understanding customer/user requirements and devising new, innovative solutions, services, products or propositions. Your role is to work in your Squad to shape and evaluate the viability and feasibility of customer solutions, and to ensure that those solutions are delivered in a way that realises the intended value. You will also work to understand the business process and to continuously improve, simplify and deliver a better experience across a specific FSDI area of capability i.e. Core Systems (incl OSX), Data, BI, Automation, Procurement Systems, Data Governance, APEA Projects and SKY P3/TLC).

About You

To be successful in this role, you will ideally bring the following -

  • Expert stakeholder management relationship building
  • Experience with Agile ways of working
  • Continuous improvement mindset to allow for improved delivery
  • Background in process optimization (e.g. lean/six sigma)
  • Proficient in Data analytics and interrogation tools
  • Proficiency in using tools to manage projects effectively– (Excel, Jira, Confluence, or SharePoint

About ANZ

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit www.anz.com/careers. You may apply for this role by visiting ANZ Careers and search for reference number SIN006918.


Closing on 12 Feb 2021

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