Middle Office Operations Oversight

CITIBANK N.A.
  • Job category
    Banking and Finance
  • Job level
    Senior Management
  • Contract type
    Permanent
  • Location
    East
  • Salary
    S$9150 - S$11700

Job Description

POSITION SUMMARY/OVERALL PURPOSE OF THE JOB


Reporting to the Middle Office Oversight Manager this role is responsible for a range of Middle Office services, ensuring compliance with operating procedures, policies and guidelines and ensuring the timely completion and delivery of accurate client deliverables.


The successful candidate will have a strong background in Middle Office Operations with proven client management skills, and the ability to ensure all deliverables within the Service Level Agreements are met. They will have a strong “hands on” operational focus and expected to optimize effectiveness and efficiency in operational delivery.


KEY ACCOUNTABILITIES

  • Review and sign off daily deliverables
  • Development of strong client relationships, resolving client queries timely and accurately
  • Proactively manage SLAs / KPIs (escalating any issues internally / externally as required)
  • Championing a culture of collaboration with cross functional teams to ensure successful delivery of client requirements
  • Owning and taking responsibility for complex issues and resolution to closure
  • Act as technical and knowledge resource to the team/business unit
  • Participate in the development, testing and implementation of new systems and products
  • Coaching and supporting other team members
  • Perform various processing functions in related to Middle Office services including monitor non-stp transaction
  • Work with Front Office in evaluating clients’ needs and proposing solutions to implement new business deals
  • Work with Customer Service Officer to investigate customer queries and issues ensuring customer satisfaction
  • Initiate and streamline process relating to controls, productivity and regional service enhancements
  • Identify and resolve business/technical issues together with ASPAC branches and system support group
  • Monitor, track and evaluate transaction volume to provide monthly STP analysis and MIS reporting

COMPLIANCE RESPONSIBILITIES

  • Monitor errors, complaints and near misses. Record as appropriate in the Incident Report or Operation Risk Event portal
  • Ensure documentation exists for any client-specific procedures and complete timely reviews per policy
  • Ensuring 100% adherence to SOC1, procedures, policies and guidelines
  • Ensure all operational controls are observed by the team and where opportunity exist, improve to reduce overall risk exposure

KEY COMPETENCIES / SKILLS

  • Broad experience across Middle Office products and instruments including Trade Matching and Settlements (Equity, Fixed Income, FX), Corporate Actions, Derivatives, Collateral, and IBOR
  • Ability to work under pressure and to tight deadlines
  • Strong client focus with an ability to evaluate needs and develop solutions
  • Numerical, analytical and problem resolution skills
  • Proven ability to lead the introduction of complex change in a challenging environment
  • Team player - able to articulate own position clearly, based on fact, but sensitive to the positions, needs and requirements of others
  • Demonstrate self-development e.g. coaching/mentoring
  • Client relationships and stakeholder management
  • Excellent communicator with strong interpersonal skills
  • Highly computer literate - MS Office applications
  • Project management skills with the ability to multi-task

QUALIFICATIONS / EXPERIENCE REQUIRED

  • Degree in Business / Finance / Accounting or related field
  • 5+ years’ experience in Middle Office
  • Understanding of fund structures, financial instruments, regulatory environment and funds industry

Closing on 30 Sep 2021

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