Online Customer Service Associate

LECCA GROUP PTE. LTD.
  • Job category
    Customer Service
  • Job level
    Junior Executive
  • Contract type
    Full Time
  • Location
    Central
  • Salary
    S$1800 - S$2300

Job Description

Job Responsibilities: 

  • Deal directly with customers either by online and telephone
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Process orders, forms, applications and requests
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Maintain customer databases
  • Manage administration
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions

Job Requirements: 

  • GCE O levels or higher
  • Strong knowledge of customer service principles and practices
  • Well versed with relevant computer applications
  • Knowledge of administrative procedures
  • customer service orientation
  • Good interpersonal skills
  • Excellent communication skills- verbal and written

Closing on 23 May 2021

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