Operations Governance Specialist

  • Job category
  • Job level
    Senior Executive
  • Contract type
  • Location
  • Salary
    S$3500 - S$4500

Job Description

Job Profile Summary:

Reporting to the Lead, Quality Management and Reporting in Quality Management and Anti-Money Laundering (AML) operations, you will assist in developing and implementing new ways of performing quality management reviews and be involved in automation of quality review initiatives.

Job Description:

  • Coordinate and execute internal quality and risk assessment reviews to ensure compliance with statutory, regulatory requirements, internal compliance requirements and internal quality management requirements
  • Analyse and identify risk control gaps, quality control gaps and to verify that controls are operating effectively and timely to ensure we continue to deliver top-notch services to customers
  • Develop best practices, drive continuous improvement to a higher level of performance and implement sound and sustainable business processes
  • Assist in developing and implementing new quality management framework to improve effectiveness and efficiency, using data analytics and automation.
  • Prepare and collate information and/or reports for regulatory, external auditor and internal auditor reviews
  • Train, coach, develop and cultivate technical competencies within Policy Management to uphold the quality standards of the department
  • Support the development and implementation of risk register
  • Collate Enhanced Due Diligence information and documentation of high-risk customers
  • Review and make decisions on AML screening alerts relating to new policy inceptions and ongoing customer re-screenings
  • Conduct periodic reviews of SOPs to ensure they remain in line with AML Policies and Guidelines.
  • Coordinate between business units and Financial Crimes Control department for AML matters
  • Assist in developing a centralized management information reporting within Policy Services and ensure timeliness of reporting
  • Involve in various automation initiatives and support User Acceptance Test (UAT) of the new solution/ tool to ensure all requirements are tested, met and signed off accordingly.

Who we are looking for:

Competencies & Personal Traits

  • Team player
  • Attentive to detail and meticulous
  • Good analytical skills
  • Proficient in MS Office applications and analytical tools
  • Ability to adapt to fast-paced and challenging work situations
  • Confident in problem solving

Working Experience

  • At least 2-3 years experience in insurance industry or operations role
  • QA review, Audit, Risk Analytics or AML experience will have an advantage


  • Degree in any discipline


  • Strong command of the English language

Closing on 01 May 2021

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