Operations Governance Specialist

Job Profile Summary:

Reporting to the Lead, Quality Management and Reporting in Quality Management and Anti-Money Laundering (AML) operations, you will assist in developing and implementing new ways of performing quality management reviews and be involved in automation of quality review initiatives.

Job Description:

• Coordinate and execute internal quality and risk assessment reviews to ensure compliance with statutory, regulatory requirements, internal compliance requirements and internal quality management requirements
• Analyse and identify risk control gaps, quality control gaps and to verify that controls are operating effectively and timely to ensure we continue to deliver top-notch services to customers
• Develop best practices, drive continuous improvement to a higher level of performance and implement sound and sustainable business processes
• Assist in developing and implementing new quality management framework to improve effectiveness and efficiency, using data analytics and automation.
• Prepare and collate information and/or reports for regulatory, external auditor and internal auditor reviews
• Train, coach, develop and cultivate technical competencies within Policy Management to uphold the quality standards of the department
• Support the development and implementation of risk register
• Collate Enhanced Due Diligence information and documentation of high-risk customers
• Review and make decisions on AML screening alerts relating to new policy inceptions and ongoing customer re-screenings
• Conduct periodic reviews of SOPs to ensure they remain in line with AML Policies and Guidelines.
• Coordinate between business units and Financial Crimes Control department for AML matters
• Assist in developing a centralized management information reporting within Policy Services and ensure timeliness of reporting
• Involve in various automation initiatives and support User Acceptance Test (UAT) of the new solution/ tool to ensure all requirements are tested, met and signed off accordingly.

Who we are looking for:

Competencies & Personal Traits

• Team player
• Attentive to detail and meticulous
• Good analytical skills
• Proficient in MS Office applications and analytical tools
• Ability to adapt to fast-paced and challenging work situations
• Confident in problem solving

Working Experience

• At least 2-3 years experience in insurance industry or operations role
• QA review, Audit, Risk Analytics or AML experience will have an advantage

Education

• Degree in any discipline

Language

• Strong command of the English language