Senior Analyst, Client Service

• Works with external clients to resolve moderately complex day-to-day issues and   direct them to appropriate resources at BNY Mellon.
• Supports clients in addressing moderately complex operational and technical issues and   ensuring requests are executed.
• Applies intermediate problem solving skills, experience and judgement to analyze information.
• Uses communication skills to deliver high quality service to a specialized client base.
• Provides clients information related to BNY Mellon products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed.
• Leverages a good understanding of broader BNY Mellon services and offerings.
• Monitors client inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed.
• Uses knowledge of client issues and needs to contribute to business development efforts.
• Participates in internal activities and initiatives designed to improve the client experience.
• Recommends process improvements.
• Provides guidance to less experienced team members.
• Supports multiple, moderately complex client accounts.

Qualifications

• Bachelor degree or the equivalent  combination of education and experience is required.
• 3-5 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.