Senior Analyst, Client Service

THE BANK OF NEW YORK MELLON
  • Job category
    Banking and Finance, Customer Service
  • Job level
    Executive
  • Contract type
    Permanent
  • Location
    Central
  • Salary
    S$4200 - S$7000

Job Description

  • Works with external clients to resolve moderately complex day-to-day issues and   direct them to appropriate resources at BNY Mellon.
  • Supports clients in addressing moderately complex operational and technical issues and   ensuring requests are executed.
  • Applies intermediate problem solving skills, experience and judgement to analyze information.
  • Uses communication skills to deliver high quality service to a specialized client base.
  • Provides clients information related to BNY Mellon products and services representing multiple lines of business and geographies and directs them to the appropriate resources, as needed.
  • Leverages a good understanding of broader BNY Mellon services and offerings.
  • Monitors client inquiries, resolves non-routine issues and escalates complex issues to the appropriate team member, as needed.
  • Uses knowledge of client issues and needs to contribute to business development efforts.
  • Participates in internal activities and initiatives designed to improve the client experience.
  • Recommends process improvements.
  • Provides guidance to less experienced team members.
  • Supports multiple, moderately complex client accounts.

Qualifications

  • Bachelor degree or the equivalent  combination of education and experience is required.
  • 3-5 years of total work experience preferred.
  • Experience in an operational area and/or client services preferred.

Closing on 12 Feb 2021

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