Senior Officer, Service Executive/ Associate Officer, Group Channels & Digitalisation

  • Job category
    Banking and Finance
  • Job level
  • Contract type
  • Location
  • Salary
    S$2900 - S$4000

Job Description

Job responsibility

  • Attend to customer queries and / or requests and assist to resolve service issues to escalate unresolved concerns to Deputy Branch Manager (DBM)
  • Assist to maintain a high standard of housekeeping at branch and ensure all product materials are up to date
  • Assist with educating customers at branch auto-lobbies and personal internet banking internet kiosks
  • Exercise vigilance when performing duties and highlight unusual and suspicious transactions
  • Follow up on customers’ request that are processed by backroom fulfillment unit
  • Perform account opening, account maintenance and fixed deposit transactions
  • Comply with established operational control and audit procedures
  • Drive business through advisory on bank's products and services e.g Deposit Acquisition and New to Bank (NTB), New to Product (NTP) customers for all Segments.
  • Collaborate with Business Units to achieve targets
  • Identify opportunity for sales leads and referrals.

Job requirement:

Skills and Experience

  • Strong customer service mindset and enjoy the challenge of meeting and exceeding customers’ expectations
  • Team player, with good communication and problem-solving skills
  • Able to multitask and possess leadership traits
  • Effectively bilingual (written and spoken)


  • Minimum a recognised diploma/ degree in any field

Closing on 11 Dec 2021

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