Senior Support Specialist

About Standard Chartered 

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.  

To us, good performance is about much more than turning a profit.  It's about showing how you embody our valued behaviours - do the right thing, better together and Never settle - as well as our brand promise, Here for good. 

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities

Strategy

Technology powers Standard Chartered Bank's vision and strategic agenda through the provision of innovative and efficient technology solutions; we will deliver greater value to our business stakeholders; we will improve the skills and flexibility of our people and work more effectively with our internal and vendor service partners. 

Business

FM PSS is responsible for providing 24*7 user and production support for all Financial Markets Front and Back Office applications in Standard Chartered Bank. The ECOM PSS team is responsible for providing 24*7 support to financial market users located globally. The team supports approximately 40+ applications which provide a platform for trade booking & risk management.

Processes

We are looking for a candidate for providing application support for the bank’s strategic Financial Market platform who can face off business and meet their demands (trading and sales) and expectations. The candidate should have prior front office experience supporting similar applications and has strong technical and communication skills. The candidate should be adept in prioritizing and judging the nature of the issues and able to context switch between issues and is able to address and resolve them.

Risk Management

Support primary for eCommerce Applications

Work closely with the trading desks to assist in pricing, pre deal checks and credit checks

Manage open risks and audit points through to closure.

Perform risk reviews of the environment and raise new risks where/when applicable.

Governance

Stakeholder management with Trading, eSales, Middle Office, Product Control, Development and Infrastructure teams.

Put forward ideas to improve automation and/or efficiency and own through to implementation.

Drive development teams for application enhancements to improve supportability of the platform.

Participate in the bank wide DR tests and FM PSS monthly DR Failovers.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Lead to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.

Other Responsibilities

Ability to resolve recurring incidents through problem management.

Prior experience in release/change management would be an added advantage.

Flexible to cover different time zones and to work on weekends.

Stakeholder management.

Excellent written and verbal communication skills.

Ability to work under pressure, multi-task and deliver.

Self-starter/motivator and ambitious.

People and Talent

Industry experience in Electronic Trading Systems utilized in Investment Banking with a broad understanding of Order flows, Market Data and Market Connectivity

In-dept knowledge of Linux and networking concepts

Good knowledge of co-located data centre environments

Scripting languages: Shell and Python are mandatory

Familiarity with Ansible, Rundeck, and Git

Prior experience in managing and configuration of tools like Geneos and Corvil .

Experience with log analysis platforms such as Splunk, Elasticsearch, Logstash, Kibana, Sumo Logic

Experience using Grafana or Tableau for BI dashboards and visualization preferred

A high impact individual with deep technology background and the ability to engage in high bandwidth conversations with engineers and executives alike

A team player with a passion for building a culture of innovation and flawless execution

Ability to work in independently in a fast-paced, dynamic, rapid delivery environment

Our Ideal Candidate

Experience in eFX Application Support.

Candidate should possess strong KDB skill or prior experience in supporting electronic trading platform.

Strong functional knowledge of Financial Rates productions like Bonds, Treasuries etc.

Strong shell/Perl / Python scripting skills. Ability to automate manual task and seek continuous improvement in support performance

Good understanding in infrastructure setup, O/s memory management, capacity review

Good understanding in networking concepts and ability to trouble shoot and understand latency issues 

Ability to drive incident bridges by involving all the relevant parties and progressing the issues / outages to closure

Complete understanding of end to end trade lifecycle

Very good knowledge of ITRS Geneos / Oracle SQL / KDB

Ability to own and drive small/ad-hoc project work and deliver to its closure

Excellent communication (both written and verbal) and analytical skills

Self starter, able to self manage with strong collaboration skills and able to interact effectively with others.

Ability to work under pressure, multi-task and deliver.

Strong team player.

Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages.

How to Apply

Please visit - https://scb.taleo.net/careersection/ex/jobdetail.ftl?job=2100001938&lang=en  to apply now and take the next step in fulfilling your potential.

You can search and view current opportunities across our global organisation and apply immediately by visiting www.standardchartered.com. 

To help speed up your application, please note the following:

• You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role

• Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)

• We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application

It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Diversity & Inclusion 

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.