Service Delivery Manager

  • Job category
    Banking and Finance
  • Job level
  • Contract type
    Full Time
  • Location
  • Salary
    S$6000 - S$12000

Job Description

Principal Responsibilities

  • Review NAV calculations and perform analysis of client’s financial reports and investigate anomalies
  • Ensuring accuracy and timeliness of client reporting
  • Work closely with clients to develop, review and update Operating Memorandums
  • Provide guidance and resolutions to offshore team supporting valuations of funds
  • Be a point of contact for clients to address more difficult questions and requests
  • Review documents/contracts and liaise with Senior Management for sign off
  • Comply with all relevant internal procedures and policies
  • Ensure clients' queries and instructions are responded to accurately and timely
  • Assist in preparing of pricing and management reporting of the team
  • Assist with the set up of new clients pre-IPO (advise clients of the relevant requirements and assist them set up the relevant processes)
  • Taking up of ad-hoc projects
  • Liaise regularly with clients, bankers and other external parties (ability to develop strong relationships is essential)
  • Work closely with internal stakeholders to achieve prompt delivery of client requests


  • Degree in an Accounting discipline with at least 7 years of relevant experience in fund administration
  • Thorough knowledge and understanding of financial instruments and accounting
  • Understanding of the internal systems for fund administration and shareholder registration
  • Demonstrate a high level of accuracy and attention to detail
  • Service-oriented and client focused, proactive and responsive approach to responsibilities
  • Team player approach to attaining group objectives
  • Good verbal and written communication skills
  • Preferably with hedge fund administration experience

Closing on 01 Oct 2021

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