Service Designer, HCD

  • Job category
    Banking and Finance, Design
  • Job level
  • Contract type
    Permanent, Full Time
  • Location
  • Salary
    S$15000 - S$25000

Job Description

About Standard Chartered 

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.  

To us, good performance is about much more than turning a profit.  It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. 

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.

The Role Responsibilities & Our Ideal Candidate

As Customer Research & Service Designer for the Retail Bank, you will bring your Human Centred Design mastery to coach stakeholders and delivery teams as we transform the way we conduct customer research and apply it to the redesign and implementation of services to our customers. You will form part of our developing HCD community of practice, giving you the ability to continue your personal development with like-minded colleagues. 

We are looking for talented individuals who are passionate about using research & design to exponentially improve customer experience. We value specialised expertise, combined with the ability to lead and inspire others to grow their skills. You will bring with you the following: 

Extensive and proven track record of application of HCD customer research and service design within complex businesses and large organisations  

Proven track record in driving culture and mindset change 

Passionate possessing extensive experience in coaching business, delivery teams and leaders in HCD based customer research 

Adaptive to changing situations and enjoy collaborating with teams in a diverse multicultural environment 

Passionate about solving challenging problems and learning new skills 

Curious and open-minded 

Agile delivery experience will be an advantage 

Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages.

How to Apply

Please visit -  to apply now and take the next step in fulfilling your potential.

You can search and view current opportunities across our global organisation and apply immediately by visiting 

To help speed up your application, please note the following:

• You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role

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• We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application

It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Diversity & Inclusion 

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

Closing on 28 Jan 2021

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