Specialist, Content Design and Platform Management

STANDARD CHARTERED BANK
  • Job category
    Banking and Finance, Design, Information Technology, Risk Management
  • Job level
    Middle Management
  • Contract type
    Permanent, Full Time
  • Location
    Islandwide
  • Salary
    S$7000 - S$14000

Job Description

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and Never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.


Make an impact every day with Trust, Data and Resilience (TDR)

Our TDR team sits within the Group Operations function and is responsible for mission-critical areas including cyber, information, data, privacy and resilience. These are challenges that impact our clients globally. Our TDR team develops the platforms, drives the processes and builds partnerships to benefit millions of people every day. They thrive in providing solutions to complex issues, devote time and energy to designing new and innovative solutions, and all in an environment that demands being risk-aware, not risk-averse. TDR chooses progress over perfection and aims to always participate with a constructive purpose. The team makes an impact wherever they are based, be it in our offices around the world, our Global Business Solution centres in China, India, Malaysia and Poland, or even from our home.

Now you have an opportunity to make a meaningful impact with a diverse and passionate team of creators, innovators and achievers. With us, you’ll learn, be inspired, and make an impact every day. The success of our work hinges on how we use the unique diversity of our people to realise the effects we seek to achieve: Always on. Always safe. Always Simple.

Training and Awareness

The Training and Awareness (T&A) team is responsible for fostering a data-ready, security-aware and resilient culture that protects the Bank and our clients. It does this through creating risk-based, targeted campaigns for ICS, Data and Privacy, Resilience and 3rd Party Risk, to drive behavior change amongst employees, executives, third parties and customers.

The team drives the design, development, deployment and enablement of delivery via virtual, instructor-led, and digital campaigns, enabled by global awareness communities of practice, based on employees’ roles and risk types. Their remit spans general employee awareness, role-based training, executive engagement, phishing awareness and simulation exercises, field enablement, communications, assessing and remediating behaviour change, and T&A risk reporting, operations and strategy, as well as TDR Academies and Outreach.

Main Purpose of Role:

You will be responsible for developing and managing the content, digital solutions and platforms needed to engage Bank-wide audiences for TDR-related training and awareness. You are a digital native with a natural intuition for design and technology, coupled with a strategic mindset. You are comfortable working in a fast-paced environment with high degrees of ambiguity, get excited by solving complex problems and are happy to roll your sleeves up and get things done. You will have the chance to partner with all team leads on multiple awareness initiatives.

Responsibilities:

Design training and awareness content for all TDR campaigns and training initiatives. This includes: hands on ability to create videos, podcasts, learning journeys, creative concepts, personas, user journeys, wireframes, storyboards, user flows, visual design mockups and prototypes – for digital and instructor led content.

Rationalise all T&A materials, defining key core content per topic

Develop and manage a new one-stop hub for TDR T&A to create a seamless end-to-end digital user experience for anyone wanting to learn about Cyber, Data and Privacy, Resilience and Third arty

Manage cyber helpdesk ‘AskCyberGuru’ on the Bank’s intranet – rebrand and revamp for 2021

Lead the content management for digital resources – work with programme/content owners in the T&A team to refresh/retire and migrate content.

Increase user engagement and improve client journey experience across digital platforms

Manage and enhance all existing digital touchpoints owned by T&A across Bank internal platforms

Work with programme owners and comms lead to ensure that messaging and content are up-to-date across all digital spaces.

Support initiative/programme owners and work with vendors to onboard and integrate T&A platforms and tooling (i phishing and real-time learning platform, behaviour analysis and measurement dashboard, etc.)

Work with internal teams (Learning, People Capability, Automation, etc.) and external partners (start-ups, industry organisations) to explore innovative and cutting-edge technology (eg. tooling/platforms, gamification, simulations, etc.) to improve T&A go-to-market.

Assess, measure and track the efficacy of digital content delivery across internal platforms – reach, engagement sttas

Facilitate team collaboration and digital efficiency through appropriate digital tools and spaces.

Prepare research and testing, map customer journeys, develop service blueprints, design desirable and feasible solutions for complex products and services and make opportunities tangible for multiple audiences

Construct quick interactive prototypes with initial, low fidelity visual designs that illustrate UXUI design comprehensive usability, functional with modern effects, animations, and transitions as appropriate, that present a realistic feel of the intended experience

Provide appropriate specs and requirements to vendors as required to ensure that designs are properly implemented.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

TDR Training and Awareness team

TDR Academies and Outreach leads

People Capability teams – elearning, reskilling, content creation

Heads of ICS

Information and Security Risk Officers (country, region, group, business and functions)

ICS Regional Awareness Leads, security champions and communities of practice

Threat Intelligence Team / Cyber Defence team

Policy & Governance Team

Corporate Affairs and Brand & Marketing Team (country, region, group, business and functions)

Compliance, Conduct and Fraud Awareness Teams

Extended CISO Teams: Resilience, TPSR, Automation, Data & Privacy

Group Learning and HR

CISO & COO, CISRO, CRO MT (country, region, group, business and functions)

Our Ideal Candidate

Someone who is passionate about behaviour, culture and the human aspect of cyber security risk

Minimum of 7 years’ experience in digital solution development, internal/external communications, marketing, cross-cultural communications, training/development, branding and/or corporate writing, in a corporate and/or creative agency environment. Multinational experience is a plus, especially Banking sector

A Degree in Human-Computer Interaction, Human Factors, Design, Communications, Mass Communications, Marketing Communications or related field preferred but not essential. Extended years of advanced web development/marketing/training/awareness experience may be considered in lieu.

Strong portfolio of work demonstrating design thinking, design process, and solutions for web and mobile applications

Understanding of technology capabilities such as HTML, CSS and frontend technologies

Experience developing and maintaining websites or digital solutions

A competent level of understanding of data and privacy, information and cyber security principles

Impeccable communications skills, advanced business writing/publishing skills essential. Use of social media/digital platforms an advantage. Preferably in the technology space

Preferred: UX research and testing experience

Preferred: experience in data analysis, using tooling and data for trending and insights especially related to employee campaigns

Ability to foster positive relationships with internal and external stakeholders at appropriate level

Ability to manage and prioritise multiple assignments with a proactive mindset

Impeccable oral, written and presentation skills

How to Apply

Please visit - https://scb.taleo.net/careersection/ex/jobdetail.ftl?job=2100012821&lang=en to apply now and take the next step in fulfilling your potential.

You can search and view current opportunities across our global organisation and apply immediately by visiting www.standardchartered.com.

To help speed up your application, please note the following:

• You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role

• Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)

• We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application

It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Diversity & Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.


Closing on 08 Oct 2021

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