Team Manager, Telemarketing

  • Job category
    Banking and Finance, Insurance, Professional Services, Others
  • Job level
  • Contract type
  • Location
  • Salary
    S$3500 - S$4000

Job Description

Reporting to the Assistant Manager, this role will assist in:

  • Delivery of sales targets and campaign KPIs.
  • To manage the day-to-day planning, operation and problem-solving of a team of telemarketers to meet with the required sales targets, service level components and standards. Tasks include but not limited to floor management, adherence to schedule and leads management.
  • Motivate and lead a team to maintain morale and encourage excellence.
  • To train and develop the team members to ensure delivery of a consistently result and highly knowledgeable and customer-focused agents.
  • Responsible to maintain excellent Quality. Own and resolve complaints and sales disputes.
  • Call monitoring, coaching and feedback, responsibility for delivery of the defined customer experience in every call.
  • Minimum 1 year of insurance supervisory experience in a Call Centre environment.
  • Possess General Insurance Certification (BCP, CGI, HI).
  • Demonstrate sales ability and professional/technical knowledge of sales process and techniques.
  • Effective oral and written communication skills to clearly express ideas face-to-face, on the telephone.
  • Employ consultative skills and techniques in negotiation; explore alternatives to reach outcomes that gain customer or staff acceptance.
  • Excellent customer service skills to identify and recognize customer and staff needs and meet those needs.  Exceeding customer satisfaction is expected in all customer and staff interactions.
  • Effectively exploring alternatives and positions to reach outcomes (both internal and external); anticipating customer needs; giving high priority to customer satisfaction.
  • Ability to plan and organize present and future work activities, demonstrate initiative, energy, good judgment and tolerance for stress as well as effective time management.
  • Set high goals and standards in performance; self-imposing standards of excellence rather than having standards imposed by others.
  • Accuracy is vital in all transactions and communication.
  • Management Skills in leadership, recognizing/rewarding good performance and maximizing performance.
  • Excellent telemarketing and problem solving skills.
  • Good leadership and people management skills.
  • Knowledge in call management tools.

Closing on 04 Jul 2021

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