Technical Support Manager , APAC

The Offer

• Manage a team of technical support engineers
• Build an industry-changing database product from the get-go
• Competitive salary and equity in a fast-growing enterprise startup

The Employer

Our client is a one-stop solution for online transactions. By providing a scalable transactional and analytical database, thousands of companies around the world have adopted this technology to help them scale their businesses.

The Job

You will be responsible for :

• Conducting regular call reviews for quality assurance, coaching and training.
• Ensuring adherence to standards and delivery of quality service to customer requests
• Addressing and resolving any gaps in service levels as well as improving and increasing efficiency of customer support systems/processes
• Managing day to day operations, training and management of teams to achieve targeted service levels.
• Providing monthly help desk reports.
• Collaborating with other customer facing teams to address issues and manage customer escalations
• Liaising with product and engineering teams for enhancement and feature requests
• Hiring and training new employees, ensuring opportunities for personal and skill development is provided

The Profile

• You possess a Degree/Diploma in Computer Science, Engineering or related field.
• You have at least 10 years experience within a Helpdesk/Technical Support role.
• Good knowledge of MySQL and PostgreSQL databases is required.
• You have excellent communication and interpersonal skills.
• You are customer-oriented and care about their needs, frustrations and satisfaction.
• You pay strong attention to detail and deliver work that is of a high standard
• You enjoy finding creative solutions to problems
• You are a strong mentor and coach who can build high performing teams

Apply to this role by submitting your CV and completing your profile athttps://snaphunt.com/jobs/21903119