#SGUnitedJobs Customer Service Officer

Job Description

1. Greet, screen and register patients

2. Schedule, reschedule and cancelling appointments

3. Answering enquiries by phone or in person.

4. Dispense medication

5. Give post-operative instructions

6. Financial counselling

7. Handling incoming and outgoing calls

8. Liaising with vendors, dental labs and other stakeholders

9. Communicating with patients via electronic means eg. SMS, Whatsapp, emails

10. Basic oral hygiene instruction

Requirements

1. Good command of English

2. A local second language is preferred

3. Confident with computer usage

4. Good phone skills

5. Friendly and helpful by nature

6. Conscientious worker

7. Able to prioritise and focus in a fast-paced environment

8. Must work in shifts including evenings and Saturdays 

9. Training is provided. However, candidates with past work experience in customer service industry / dental clinic reception are preferred.

Package

· 44-hour work week spread over 6 days. You work in shifts, including evening sessions which end at 9.30pm. You must be able to work on Saturdays till 6pm.

· All Sundays and public holidays are rest days.

· Shift allowances given for evening and Saturday sessions after confirmation.

· AWS and annual performance bonus for eligible staff

· Attractive staff medical benefits

· Excellent dental benefits for staff and immediate family members

· Made-to-measure uniform tailored for you upon confirmation

· Training and development opportunities