#SGUnitedJobs Operations Manager (National Digital Identity)

  • Job Category
    Information Technology, Public / Civil Service
  • Job level
    Middle Management
  • Contract type
    Full Time
  • Salary
    S$5000 - S$10000

Job Description

Imagine citizens having a common and secure digital identity that will make their lives so much easier, and open doors to a plethora of services for them - allowing citizens to do everything from accessing health prescriptions, completing government transactions to starting a bank account through their smartphone. 

If you are inspired by this vision, we invite you to join our National Digital Identity team. You will collaborate with a team of highly motivated peers to develop and deploy the next generation National Digital Identity platform that will transform the lives of citizens by enabling secure and seamless delivery of personalized online digital experiences.

As an Ops Manager (NDI Joint Operations), you will be managing NDI’s operations supporting NDI’s core products used by citizens and government agencies. If you are someone not afraid of “toil”, feel challenged to automate “toil”, with a strong passion for cloud technology, we welcome you to join NDI to work with a fun-loving team of practitioners.

What to Expect:
  • Collaborate with vendors and various NDI teams to establish end-to-end operational solutions in ensuring a stable and resilient NDI services
  • Constantly engage and review across NDI services to establish and create solutions that improves our delivery of Service Level Objectives and Service Level Indicators
  • Establish and review procedures and processes to ensure proper governance, security controls and service management procedures
  • Collaborate with architects, delivery teams to drive ITIL best practises through automation and Agile practises
  • Diligently work with DevSecOps to ensure the smooth delivery of NDI services aligned to security best practises
  • Conduct regular operational reviews and service improvement plans with contractors
  • Conduct reviews on service performance and capacity management, vendors’ performance and SLA
How to Succeed:
  • Degree in Computer Science or Information Technology or related disciplines
  • Minimum 5 years of working experience in vendor management and IT service management
  • Understand and preferably possess working experience with Cloud services such as AWS, Google and Azure
  • Understand and preferably possess experience using monitoring solutions such as Grafana, Kibana, Cloudwatch
  • Basic understanding of security solutions such as SIEM, DAM, EDR
  • Familiar with Agile practises
  • Proven project management experience
  • Self-driven and able to work in teams as well as independently to deliver results
  • Possess good written, verbal and presentation skills
  • Certification in ITIL will be an added advantage

Closing on 11 Jun 2021