#WSIP #SGUnitedJobs Service Data Analyst

  • Job Category
    Public / Civil Service
  • Job level
    Fresh/entry level
  • Contract type

Job Description

Job Description:

Our Mission:
• Act as an agent of the Government and provide service in administering, assessing, collecting and enforcing payment of taxes
• Advise the Government and represent Singapore internationally on matters relating to taxation

Be Transformational.

Make your mark. Create an impact.

At IRAS, we partner you to deliver quality tax services and foster a competitive tax environment for our nation's social and economic growth. By leveraging analytics capabilities as part of a future-ready team, your opportunities keep expanding.



Data Analytics and Visualisation

  • Analyse whole-of-IRAS data across contact channels to understand taxpayer segments, predict their behaviours, gather insights from structured and unstructured data, and customise solutions to enhance service delivery
  • Monitor and analyse quantitative and qualitative service performance measurements to develop interventions for improved service delivery.
  • Use data visualisation tools and build dashboards to present data and insights effectively


Horizon scanning and change management

  • Scan for service analytics trends and solutions, evaluate/recommend potential use-cases and experiment/implement solutions in collaboration with various stakeholders
  • Promote and enable the use of service analytics tools by end-users to position IRAS at the forefront of service excellence


  • Candidates without experience in building models using Python, Sas or R need not apply
  • Degree in Data Analytics is preferred
  • Prior experience in data analytics and project management is strongly preferred
  • Strong interest in service analytics
  • Strong written and verbal communication skills
  • Self-driven and motivated
  • Ability to question, probe, analyse and make sound recommendations
  • Resourceful and able to work independently in a team environment

*All new appointees will be appointed on a two-year contract in the first instance

Closing on 16 Jun 2021