Admissions Assistant

STAMFORD AMERICAN INTERNATIONAL SCHOOL PTE. LTD.
  • Job Category
    Admin / Secretarial, Consulting, Customer Service, Education and Training, General Management
  • Job level
    Executive
  • Contract type
    Contract, Full Time
  • Location
    Central
  • Salary
    S$2500 - S$3200

Job Description

Position Objective

  • Support the Inquiry team in dealing with prospective parents, responding to admissions inquiries, and following up with families after events.
  • Support the wider Admissions team in dealing with prospective families at all stages of the Admissions process.
  • Work with the school offices to manage the new joiner pipeline and ensure the school is prepared to welcome students on their first day at school.
  • Create a great first impression of Stamford, ensuring Admissions guests have a first-class experience when visiting the campus or starting their first day at school.

Responsibilities

The job holder’s responsibility for promoting and safeguarding the welfare of children and young persons for whom s/he is responsible, or with whom s/he comes into contact will be to adhered to and ensure compliance with the relevant Cognita Safeguarding; Child Protection Policy and Procedures at all times. If in the course of carrying out the duties of the role, the job holder identifies any instance that a child is suffering or likely to suffer significant harm either at school or at home, s/he must report any concerns to the School’s Designated Safeguarding Lead or to the Head or indeed to the Cognita Regional Safeguarding Manager so that a referral can be made accordingly to the relevant third party services.


Main responsibilities –

  • Assist Inquiry Managers in responding to Admissions queries via email, phone and Live Chat.
  • Assist Inquiry Managers on event generated leads conversion to Opportunities
  • Produce and circulate the daily new joiner report, working with Admissions Managers and School offices to ensure that the school is well prepared for all new arrivals.
  • Co-ordinating the admissions team to ensure that staff are always available to meet new starters and take them to class or school office.
  • Assisting the Inquiry Team to follow up with families after admissions events.
  • Proactively answering the main school phone line and directing all phone calls accordingly.
  • Manning the Admissions reception. Ensuring prospective parents are greeted and made comfortable upon arrival.
  • Conducting onboarding appointments to help Secondary students collect laptops and timetables
  • Support Admissions Director to organise new students orientations (virtual or physical) in August and in January.
  • Office administration relating to pantry and stationery supplies, Prospectus, magazines, brochures, mail, TV, and Admissions parking.
  • Other duties as assigned by the Senior Manager and/or Director of Admissions & Marketing.


Position Requirements

  • Administration experience working within an office setting; school experience is desirable but not essential.
  • Excellent verbal communications skills.
  • Experience in working in a multi-cultural setting.
  • Must have native English language, both spoken and written
  • Proficiency in a second Asian language (esp. Mandarin) is desirable.
  • Must be proficient in Microsoft Office.
  • Demonstrates the Stamford Values – Integrity, Courage, Ingenuity and Compassion

Qualifications

  • Degree or Diploma
  • At least 3 years administrative experience

Contacts

  • Direct reporting to Senior Manager
  • Liaise with Admissions Managers and other school staff

Working Conditions

  • School environment
  • Work efficiently and collaboratively in a team
  • Be prepared to assist with special events as required

Terms of Employment

  • Working Hours 8:00 am – 5:00 pm, Monday to Friday
  • Annual Leave 21 working days
  • Medical Benefits: Medical insurance provided where applicable
  • Sick Leave/Hosp: 14 days sick leave and 60 days hospitalization leave (including sick leave)
  • Probation Period: 3 months from date of commencement
  • Referee request: Required
  • Background Check: Required

Closing on 08 Dec 2021