Client Service Associate (Careline), Home Care & Safety

Changi General Hospital

Senior/Client Service Associate   (Careline), Home Care & Safety (2-yr contract)

Responsibilities:

• Manage all inbound and outbound calls in a timely manner, assisting our clients by listening and identifying their needs and providing the right information
• Identify and escalate cases to senior colleagues
• Conduct administrative tasks and ensure client needs are followed through

Requirements:

• GCE "O" Level and above
• At least 1 year of working experience in contact centre, administrative work or elder care experience will be advantageous
• Able to work 12-hour monthly rotating shifts from 7 am to 7 pm and 7 pm to 7 am or Permanent Night Shift in a 24/7 contact centre environment
• Proficiency in two or more languages/dialects will be an advantage

This position is on a 2-year contract.

Only shortlisted candidates will be notified.