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Contact Centre Manager

MHC HEALTHCARE PTE LTD
  • Job Category
    Healthcare / Pharmaceutical
  • Job level
    Manager
  • Contract type
    Permanent, Full Time
  • Location
    Central
  • Salary
    S$3000 - S$4600

Job Description

Job Responsibilities:

  • Provide leadership, development and coaching of Team Leaders and Agents. Actively engaging and supporting the development of your team to ensure better performance and succession planning.
  • Working with HR and Recruitment drive the recruitment & selection of Team Leader and Advisors.
  • Ensure effective and consistent communication throughout the team, encourage feedback and customer insight in order to enhance the customer experience.
  • Embed a performance culture, framework and review processes to achieve service levels and improvements against set targets
  • Building and maintaining effective internal and external stakeholder relationships
  • Identifying and instilling best practice, processes and systems and drive continuous improvement environment.

Requirements:

  • Diploma/Degree
  • Preferably with 5 years of experience in customer service or similar positions in healthcare or insurance industry
  • Proficient in MS Office and call centre equipment/software programs
  • Outstanding communication and interpersonal skills
  • Problem-solving ability
  • Positive, organized and reliable
  • Willing to work on shift basis (inclusive of Saturday, Sunday and Public holiday)

Closing on 03 Mar 2021