Contact Centre Manager
MHC HEALTHCARE PTE LTD
Healthcare / Pharmaceutical
Permanent, Full Time
S$3000 - S$4600
- Provide leadership, development and coaching of Team Leaders and Agents. Actively engaging and supporting the development of your team to ensure better performance and succession planning.
- Working with HR and Recruitment drive the recruitment & selection of Team Leader and Advisors.
- Ensure effective and consistent communication throughout the team, encourage feedback and customer insight in order to enhance the customer experience.
- Embed a performance culture, framework and review processes to achieve service levels and improvements against set targets
- Building and maintaining effective internal and external stakeholder relationships
- Identifying and instilling best practice, processes and systems and drive continuous improvement environment.
- Preferably with 5 years of experience in customer service or similar positions in healthcare or insurance industry
- Proficient in MS Office and call centre equipment/software programs
- Outstanding communication and interpersonal skills
- Problem-solving ability
- Positive, organized and reliable
- Willing to work on shift basis (inclusive of Saturday, Sunday and Public holiday)
Closing on 03 Mar 2021