Digital Business Analyst - Digital Services - Internet & Mobile

  • Job Category
    Public / Civil Service
  • Contract type

Job Description

The Government Technology Agency (GovTech) aims to transform the delivery of Government digital services by taking an outside-in" view, putting citizens and businesses at the heart of everything we do. We also develop the Smart Nation infrastructure and applications, and facilitate collaboration with citizens and businesses to co-develop technologies.

Join us as we support Singapore’s vision of building a Smart Nation - a nation of possibilities empowered through info-communications technology and related engineering.



Do you want to apply your skills, knowledge and energy to implementing ICT and digital solutions that will impact the lives of Singaporeans and the public? In GovTech, you can! As Business Analyst with specialization in digital services, you will be working in a government agency as a key member of the GovTech project team, comprising the Project Manager, Solution Architect (where applicable) and the Technical Services Consultant, to deliver ICT capabilities to realise Singapore’s vision of a Smart Nation.


What to Expect:

Your primary focus will be on the business requirements and functional solution aspects of the digital services projects.  In this role, you will work in a project team, in collaboration with agency users, to:

  • actively define and analyse the agency’s business requirements
  • develop the business case and tender specifications
  • evaluate and recommend internet and mobile solutions that best address the needs
  • participate in the requirements gathering sessions and contribute to the development of the functional/ design specifications
  • develop the validation and acceptance criteria with agency users to ensure acceptance of internet and mobile solutions
  • review system testing, integration testing and data conversion documents to verify that specifications are met
  • drive a smooth deployment, adoption and operations of the internet and mobile solution
  • analyse impact of requested changes
  • work with developers to understand and troubleshoot technical problems, as needed
  • undertake root cause analysis for problems in order to implement preventive and corrective measures to meet business and performance needs


As a Business Analyst with specialization in digital services, you are:

  • pro-active, resourceful and self-motivated to innovate and take smart risks to achieve business goals and customer satisfaction
  • able to take a broad, strategic perspective as well as drill deep to understand business needs and challenges
  • able to facilitate discussions/workshops to elicit, manage and prioritise key business needs  
  • a team player with strong influencing and people handling skills



How to succeed:

  • Degree or Diploma in Computer Science, Information Systems, Information/Infocomm Technology, Computer or Electronics Engineering or related discipline
  • Minimum 5 years of working experience
  • Past consulting or business analysis experience on internet and mobile solutions
  • Participated in full software development life cycles (SDLC), with past development experience and familiarity with content management systems
  • Proven experience in IT business analysis, application solutioning and design, and testing
  • Strong analytical, conceptualisation and problem solving skills
  • Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders



  • Good understanding of user experience design, general web functions and standards, web application development including security principles, session management and best development practices and usability testing for mobile and internet websites and services
  • Knowledge of Search Engine Optimisation (SEO) process and web analytics tools
  • Experience with Web Applications and programming languages, such as HTML, CSS, Javascript, JQuery, APIs




Closing on 24 Dec 2021