Digital Business Analyst - Knowledge Management (KM)

  • Job Category
    Public / Civil Service
  • Contract type

Job Description

The Government Technology Agency (GovTech) aims to transform the delivery of Government digital services by taking an outside-in" view, putting citizens and businesses at the heart of everything we do. We also develop the Smart Nation infrastructure and applications, and facilitate collaboration with citizens and businesses to co-develop technologies.

Join us as we support Singapore’s vision of building a Smart Nation - a nation of possibilities empowered through info-communications technology and related engineering.



Do you want to apply your skills, knowledge and energy to implementing ICT and digital solutions that will impact the lives of Singaporeans and the public? In GovTech, you can! 
As a Business Analyst - Knowledge Management (KM), you will be working in a Government Agency as a key member of the GovTech project team, comprising the Project Manager, Solution Architect (where applicable) and the Technical Services Consultant, to deliver ICT capabilities to realise Singapore’s vision of a Smart Nation. 
What to Expect:

Your primary focus will be on the Functional, Technical and Information management practices aspects of the Knowledge Management (KM) project. In this role, you will work in a project team, in collaboration with Agency users and KM Champions, to:

  • actively define and analyse the Agency’s Business and Information Management Requirements to derive a KM Framework and Strategy for the Agency
  • lead and facilitate KM consultancy sessions to elicit the needs of various groups of knowledge workers
  • develop the business case(s) and Tender Specifications for various KM solutions
  • evaluate and recommend ICT solutions that best address the needs
  • participate in the requirements gathering sessions and contribute to the development of the Functional/ Design specifications
  • participate in defining the KM processes, practices and governance requirements
  • develop the validation and acceptance criteria with agency users to ensure acceptance of ICT solutions
  • review system testing, integration testing and data conversion documents to verify that specifications are met
  • drive a smooth deployment, change management, adoption and operations of the solution
  • analyse impact of requested changes (Operations & Maintenance phase)
  • work with developers to understand and troubleshoot technical problems, as needed (Operations & Maintenance phase)
  • undertake root cause analysis to fine tune, processes, governance and ICT-Enabled KM solutions


As a Business Analyst - KM, you are:

  • pro-active, resourceful and self-motivated to innovate and take smart risks to achieve business goals and customer satisfaction
  • able to take a broad, strategic perspective as well as drill deep to understand business needs and challenges
  • able to facilitate discussions/workshops to elicit, manage and prioritise key business needs
  • a team player with strong influencing and people handling skills


How to Succeed:

  • Degree or Diploma in Computer Science, Information Systems, Information/Infocomm Technology, Computer or Electronics Engineering or related discipline
  • Minimum 5 years of working experience
  • Past training or experience in developing Enterprise KM Framework and/ or implementing Enterprise Content Management Solutions, Information Governance, Search and Taxonomy/metadata preferred
  • Participated in full software development life cycles (SDLC), with past development experience
  • Proven experience in IT business analysis, application solutioning and design, and testing
  • Strong analytical, conceptualisation and problem solving skills
  • Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders





Closing on 24 Dec 2021