Digital Services Manager

  • Job Category
    Public / Civil Service
  • Contract type

Job Description

The Government Technology Agency (GovTech) aims to transform the delivery of Government digital services by taking an outside-in" view, putting citizens and businesses at the heart of everything we do. We also develop the Smart Nation infrastructure and applications, and facilitate collaboration with citizens and businesses to co-develop technologies.

Join us as we support Singapore’s vision of building a Smart Nation - a nation of possibilities empowered through info-communications technology and related engineering.



As a Digital Services Manager, you will lead a team of business analysts and project managers to develop and maintain ICT application systems required by the government to realise Singapore’s vision of a Smart Nation.  


You are a decisive and driven leader, who takes a proactive approach to managing business transformation, applications system development and operations, ICT governance and performance management, stakeholder engagement, people development and vendor management. This entails engaging stakeholders and managing a team of ICT professionals to transform government business processes through the innovative use of ICT.  This also includes managing the development and maintenance of a portfolio of ICT application systems, implementing proper governance processes and managing business partners and contracts. Success in the role will be demonstrated by your ability to thrive in a fast-paced and dynamic environment.


What to Expect: 

  • Assist the CIO in the transformation of business processes through the innovative use of ICT so as to bring about impactful changes to the government
  • Assist the CIO in developing strategic ICT plans to serve as blueprints for ICT development 
  • Lead a team of business analysts and project managers in the effective delivery of ICT application services from project conceptualisation through to operations, to meet the business needs of the Government 
  • Lead and manage the procurement of ICT products and services, as well as management of vendor services and contracts, to ensure ICT services are delivered on time, within budget and meets business requirements 
  • Proactively engage stakeholders and partners so as to influence the alignment of strategies and directions, manage expectations and achieve customer satisfaction 
  • Lead the development and compliance to policies and standards to ensure proper governance, financial and performance management 
  • Lead, coach and develop staff to sustain high performance teams to achieve organisational objectives


How to Succeed

  • Degree in Computer Science, Information Technology or a related discipline
  • Minimum 8 years of relevant ICT experience, including minimum 4 years' experience in leading ICT application projects and managing project teams 
  • Proven leadership skills including strong people management skills, stakeholder engagement skills and vendor management skills 
  • Strong analytical, conceptualisation, problem solving and project management skills 
  • Excellent written, verbal communication, presentation and negotiation skills 
  • An adaptable and bold individual who dares to try new things and take smart risks 
  • Motivated by innovation to achieve business goals and customer satisfaction 
  • Passion and belief in GovTech’s core values – Agile, Bold and Collaborative 
  • Relevant certifications such as COMIT will be an added advantage 




Closing on 24 Dec 2021