IT Specialist / IT Analyst (EUC)

SINGAPORE ANGLICAN COMMUNITY SERVICES
  • Job Category
    Information Technology
  • Job level
    Executive
  • Contract type
    Contract, Full Time
  • Location
    East
  • Salary
    S$3000 - S$3800

Job Description

Job Purpose:

  • To work closely with end user to provide IT Support in the day to day tasks
  • To seek a continuous way to improve the process and procedure in the daily support.

Key Responsibilities:

  • Provide IT Support to end users, mainly in deskside system support or 1st level application system support to multiple sites in Singapore
  • Work closely with users, vendors to test and deliver system enhancements or mini-projects (such as but not limited to Teleconferencing, Visitor System and others) to ensure quality and on-time delivery
  • Log, track and execute issue to completion
  • Coordinate project meetings, document meeting minutes, track and follow up tasks to completion, liaising with vendors and users to resolve issues
  • Review and continuous improvement of the process and procedure
  • Embark on new digitalisation to conduct the end user training such as online, web or virtual training

Requirements:

Qualifications:

  • Diploma in Information Technology, equivalent or higher
  • Fresh graduates are welcome
  • Preferably has 1-2 year of experience in providing end-user environment support
  • Has a passion or keen interest in Healthcare or Community Services
  • Strong in tracking on-hand tasks and see through to completion.
  • Competent in root cause analysis and technical troubleshooting
  • Able to communicate well with users in oral and written.
  • Embrace new technology and innovation and enjoy introduce positive changes to the organization groups.

Traits:

  • Service-oriented, Self-starter, Keen learner with a 'can-do' attitude and resourceful.
  • Competent in analytical and troubleshooting skills
  • Team player
  • Do not mind doing mundane work yet, always looking into ways of doing it better.
  • Think out of the box yet able to align to management direction



Closing on 06 Feb 2021