Manager, Client Grants Operations (Operations Management) #SgUnitedJobs

• Provide leadership to a team of officers to drive the development of team competencies and develop them as professionals
• Oversee the grant application team to ensure efficient handling and processing of grants application
• Lead the teams in the handling of client enquiries, appeals, feedback, and complaints; and in engaging clients to understand their needs and concerns
• Drive efforts to enhance internal operations, systems, and processes to improve the quality of service, efficiency of operation and governance of grants
• Seek cross-sector collaborations with other agencies and external parties to improve the processes and strengthen the grant administration

Job Requirements:

• Degree in any discipline with minimum 5 years of relevant managerial experience with significant exposure to customer relationship management or grant operation management in the public sector or private sector in the health or social care industry
• Able to balance operational demands and higher policy considerations
• Good project management and organizational skills; strong analytical, writing, and research skills; and aptitude for problem-solving including numerical analysis and the ability to handle ambiguity and high work pressure in a fast pace work environment
• Able to communicate effectively verbally and in writing
• Team player with a high level of initiative and strong interpersonal communication skills in handling diverse situations
• Change management experience, including communications, engagement, behavioural, and cultural change would be an added advantage.