Portering Operations Supervisor

JOB RESPONSIBILITIES

• Projects a professional image at all times
• Delivers quality portering services to patients and staff in the hospital
• Provides portering services which include but not limited to patients, medical records, specimen, equipment, medication and blood products to and from the wards/specialist clinics/departments/external centres in a safe and professional manner
• Assists in the reception of patients by provision of wheelchairs/trolleys and their transfer from ambulance and to ensure proper transfer and lifting techniques are practices when transferring patients
• Maintains proper filling system for purpose of submission of daily tasks
• Lead a team of porters and ensures supervision, grooming, motivation, discipline and training of the team
• Conducts training, provides guidance and coach staff to raise competency level
• Disseminates information where necessary and provides feedback to supervisor on cases of interest
• Engages users on a periodic basis, updates supervisors on their concerns and addresses them
• Attends to inquiries from internal staff/external persons immediately and gives appropriate advice if applicable
• Mans telephone hotlines, receives request from user via e-porter system and assigns tasks to staff
• Reports any faults in the e-porter system and furnish suggestions to improve system performance
• Ensures that the equipment/mobile devices are in good working conditions at all times and report any defects
• Prepares and maintains daily roster, daily attendance and periodic reports
• Collects and consolidates all medical certificate submission, leave application forms and ensures that all documents are in order prior to submission
• Monitors all Health, Safety & Environmental procedures and practices, reports incidents to supervisor immediately whenever an incident happens, conducts investigation on such matters, and drafts incident report
• Responds to hospital to civil emergency activations (eg call tree, hospital decontamination station, Kingfisheractivation, etc) while on duty or/and off duty (standby)
• Undertakes any other duties/activities/projects, etc as and when instructed by the supervisor or management

JOB REQUIREMENTS

• Candidate must posses at least a Diploma, Advanced/Higher/Graduate Diploma, any field
• At least 1 years(s) of working experience in the related field is required for this position. Without experience are welcome to apply
• Training will be provided
• Applicants must be willing to work in Singapore General Hospital
• Preferably Non-Executives specializing in General Work (Housekeeper, Driver, Dispatch, Messenger, etc), Healthcare – Nurse/Medical Support & Assistant or equivalent
• Full-time position(s) available
• Working Days: 5-6 days a week
• Able to work rotating shift (Day & Night)
• Able to work overtime