Senior Infrastructure Engineer, Mail Services

  • Job Category
    Public / Civil Service
  • Contract type

Job Description

The Government Technology Agency (GovTech) aims to transform the delivery of Government digital services by taking an outside-in" view, putting citizens and businesses at the heart of everything we do. We also develop the Smart Nation infrastructure and applications, and facilitate collaboration with citizens and businesses to co-develop technologies.

Join us as we support Singapore’s vision of building a Smart Nation - a nation of possibilities empowered through info-communications technology and related engineering.



The Government Infrastructure Group (GIG) is responsible for providing the ICT Infrastructure where the whole government will rely on for its digitalization effort and smart nation initiatives. The infrastructure layer covers the data centres, networks, cloud and endpoints. The modernization of the infrastructure and related services are underway and further efforts will be required to drive the adoption of advanced technologies to bring greater value to the country.


If you are someone with strong infrastructure background and passionate about technology, looking for opportunities to work with a team of practitioners and leading industry experts, we welcome you to join GIG.


About Digital Workplace Programme


The Digital Workplace Programme aims to transform the ICT infrastructure and standard business applications for the Whole-of-Government through the adoption of cloud technologies and services to enhance the way public officers access Government resources and collaborate with one another. 


Job Overview


As a Senior Infrastructure Engineerr, you will be part of team to implement and manage the Whole-of-Government (WOG) Infrastructure and services. You will work within a team of engineers with strong technical competency to conceptualise, implement and manage the Government infrastructure services and ensuring high levels of availability, performance and security across the Whole-of-Government (WOG).

You will also collaborate with peers from other disciplines such as software developers, data engineers, UX Designers and Product Managers to design, develop and implement infrastructure products for WOG.


What to expect

  • Lead and work with outsourced service providers and product principals to manage the delivery, operations as well as Tech Refresh for Microsoft Office 365 suite of services:

    • Microsoft Exchange Online;

    • Microsoft Azure AD and Intune;

    • Skype, MS Teams and SharePoint Online;

    • Enterprise Documents and Records Management System; and

    • Office 365.

  • Work closely with the infrastructure architects to rationalise the technical design and ensure the solution works well with Government infrastructure, policies, standards and security requirements.

  • Translate the technical solution/design into technical specifications and functional requirements.

  • Work with infrastructure architects to rationalise the technical design and ensure the solution works well with Government infrastructure, policies, standards and security requirements.

  • Translate solution designs to technical specifications for tender.

  • Ensure the operations process and controls are clearly documented and operationalised

  • Explore new solutions and technologies, integrate learning and recommendations for operational efficiency and continual improve of the infrastructure for better user experience.

  • Plan, design and support Technology Refresh and migration activities for the infrastructure services.

  • Ensure smooth service delivery and implementation within the business context.


How to Succeed

  • At least 5 years of experience in the above domain areas

  • Proven planning, implementation and migration experience from Exchange on-premise to Microsoft Exchange Online

  • Team player with strong analytical thinking and problem-solving skills.

  • Knowledge in SCRUM or DevOps.

  • Knowledge of ITIL processes and procedures.

  • PowerShell scripting is a bonus.

  • Possess the following soft skills and attributes:

    • Ability to justify new initiatives and recommend new initiatives to stakeholder(s)

    • Conceptualise the concept of operation for the new initiatives

    • Familiar with tendering process, defining requirements in tender specification

    • Team player by leading discussion between internal teams (Operations, Security, Contract) and external product principals or system integrator

    • Requires minimal supervision from supervisor

    • Always keeping up to date of the latest product roadmap and best practices

    • Define policies and procedures related to Endpoint Management.

    • Good written and verbal communication, with the ability to present and communicate effectively with non-technical audience.

    • Provide inputs to optimise and automate workflows and processes

    • Able to work independently and as a good team player with analytical, management and planning skills

    • Dynamic and with good analytical/conceptual thinking and problem-solving skills.


Preferred Certification/Skills

  • Certification in Networking and Azure fundamentals

  • Certification in ITIL foundation




Closing on 30 Dec 2021