Senior Mobile Service Engineer

A & B REPAIRS & SERVICES PTE. LTD.
  • Job Category
    Repair and Maintenance
  • Job level
    Professional
  • Contract type
    Full Time
  • Location
    Central
  • Salary
    S$4900 - S$7900

Job Description

Responsibilities:

– Safely travel to customer sites and arrive within the scheduled appointment window

– Inform customers of job status (En route, Arrived, etc.)

– Diagnose, troubleshoot and repair devices

– Provide recommendations for problem resolution

– Explain complex technical issues to customers in a non-technical, simple to understand manner

– Provide repair and replacement estimates to customers

– Ensure that all repairs meet or exceed uBreakiFix quality standards – Greet customers in a friendly manner and maintain a positive work environment

– Answer phone calls with a professional, courteous and friendly

– Ensure that customers have an enjoyable experience by providing

superior customer service and exceeding customer expectations

– Keep track of all devices and inventory while safeguarding all van stock

– Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair

-Able to do replacement of parts, glass, motherboard IC

-Perform testing and repair of mobile phones

-Performs other duties as assigned.



Requirements:

Note: No qualication required, we need well experienced Senior Service Technician as per request below:

Outstanding customer service skills

Excellent technical, problem solving, and analytical skills Exceptional organizational skills

Basic written and communication skills

Work well in team environment

Ability to work exible hours, including weekends and holidays Experience repairing electronics, smartphones, PC/MACs, and game consoles

Previous experience working at retail electronics store, mobile shop etc,..

Able to do On-The-Spot Service & Technician works

Able to work late night whenever required, including weekend and public holidays


Special Skills:

Able to operate below machinery:

Thermal camera

Microscope

UV printer

Bubble remover

Laminate Machine

Glass separator and freezer

Glass cutting laser machine

Other machiner related mobile services


Closing on 26 Sep 2021