Senior Officer: Human Resource / Strategic Planning

  • Job Category
    Public / Civil Service
  • Contract type
    Full Time

Job Description

Make your mark.  Create an impact.

At IRAS, we partner you to deliver quality tax services and foster a competitive tax environment for our nation's social and economic growth.  You will leverage digital capabilities and opportunities as part of a future ready team. 

We are looking for a highly energetic individual who is passionate to make a difference and to redefine the experiences of taxpayers and IRAS’ staff by leveraging digitalisation, analytics and design.

1a. Human Resource (Workforce Planning, Employer Branding & Recruitment)


  • Responsible for researching and evaluating the digital tools and platforms
  • Enhancing IRAS’ corporate image through strategies and programmes with campuses, media etc
  • Recommends workforce development policies and executes specific initiatives
  • Harnessing digital tools and platforms, and insights from data, to advance objectives
  • Stewarding the operationalisation of plans and initiatives

1b. Human Resource (Capabilities Development)


Learning and organisation development

  • Strategize and execute tactical organisation development plans to support the strategic workforce plan, integrating learning, career development and talent management strategies.
  • Actively measuring the business impact of people programs, practices, and processes and adjusting structures/ systems with agility to build people capabilities, and to retain and develop high-performing individuals for mission-critical or pivotal roles
  • Take an active role in helping employees develop meaningful careers during their tenure in the organisation. 
  • Use learning analytics to understand, influence organization learning behavior and critical business metric and support the co-creation of learning and development strategies

Strategic HR Systems

  • Identify, evaluate and effectively harness and implement potential technology and digital/AI/data analytics tools to improve HR processes and systems to achieve greater efficiency and synergy across teams
  • Consolidate and analyse statistics in support of the agency’s decision making process

User Experience & Continuous Improvements

  • Support line departments to achieve their objectives in their transformation journey
  • Be the voice of the stakeholders and provide regular feedback/ ideas to improve user experience and ensure consistent value propositions across multiple user-groups and contact channels;
  • Identify opportunities and apply knowledge of relevant technologies (e.g. RPA, data analytics) or methodologies (e.g. BI & Design) in the form of projects/other interventions across branches/divisions to improve user experience or streamline processes;
  • Participate and contribute in key activities and milestones in the implementation of digital/AI/data analytics projects;
  • Plan continuous work improvement activities and performance improvement strategies.


  • Diploma/Degree in Human Resource or a related discipline
  • Excellent presentation, written and verbal communication skills
  • Self-motivated, resourceful, independent and a team player
  • Creative and willing to challenge status quo
  • Experience in website/digital management and graphic/multimedia skills would be an advantage

2. Strategic Planning (Strategy & Transformation Planning)


  • Work closely with Senior Management on transformation plans and priorities that are aligned with IRAS’ and Whole of Government (WOG) direction
  • Identify and assess emerging trends and external factors to ensure robustness of transformation plans
  • Drive and maintain oversight on the transformation plans and initiatives collaboratively with internal stakeholders and ensure Organisation alignment
  • Ensure Organisation readiness by working with internal stakeholders to develop change management plans and identify new capabilities
  • Measure, monitor and report on the implementation and success outcomes of key transformation initiatives


  • Bachelors' degree in any discipline
  • Strong interpersonal skills and comfortable with engaging multiple and diverse stakeholders
  • Has problem solving and critical analytical thinking skills
  • Good presentation, written and verbal communication skills
  • Self-motivated, resourceful, independent and a team player
  • Creative and willing to challenge status quo

IRAS Recruitment Chatbot, JAC, will guide you along on your application process. This will be on a secured third party platform. All responses will be kept absolutely confidential.


Closing on 15 Jun 2021