#SGunitedJobs Assistant Manager / Senior Executive (NS Buddy)
MINISTRY OF DEFENCE
Information Technology, Public / Civil Service
You work on enhancing a chatbot designed to provide personalised assistance to National Servicemen throughout their NS journey. You are tasked to:
• Conduct large-scale user tests and/or focus groups with pre-enlistees and NSmen;
• Analyse and recommend improvements based on user feedback;
• Adapt the chatbot’s language so that users can understand its responses to their issues easily and precisely;
• Expand the quality and range of categorised structured flows available within the chatbot to expedite user access to contents;
• Serve as a dedicated liaison with our technology partners to deliver content and technical improvements to the chatbot; and
• Enhance the chatbot’s ability to respond to queries by expanding the bank of users’ alternate expressions.
• Tertiary qualification in any discipline
• Proficiency with Microsoft Excel, Word and PowerPoint is essential
• Able to collaborate effectively with internal and external stakeholders
• Able to recommend and implement improvements that meet user needs
• Successful candidates will be offered a 3-month contract
• Only shortlisted candidates will be notified
To apply, please submit your application at https://go.gov.sg/mindefste. Only applications submitted through this form will be processed.
Only shortlisted candidates will be notified.
Closing on 25 Apr 2021