1723T-IT Help Desk Specialist/Application Support Engineer(Must know SQL/ level 1 & 2 Application support]

• East
• Attractive Salary
• Career Progression Opportunities

*Requirements and Skill

• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases
• Good understanding of computer systems
• Ability to diagnose and resolve basic technical issues
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field

Responsibilities:

• Responsible for providing level 1 technical assistance and support related to our products. Responds to queries and follow up on closure of helpdesk cases.
• Provide technical assistance and support for incoming queries.
• Respond to queries either in person or over the phone.
• Respond to email messages for customers seeking help.
• Ask questions to determine nature of problem.
• Walk customer through problem-solving process.
• Run diagnostic programs to resolve problems.
• Follow up with customers to ensure issue has been resolved.