1723T-IT Help Desk Specialist/Application Support Engineer(Must know SQL/ level 1 & 2 Application support]

THE SUPREME HR ADVISORY PTE. LTD.
  • Job Category
    Engineering, Information Technology
  • Job level
    Executive
  • Contract type
    Permanent, Full Time
  • Location
    Central
  • Salary
    S$3000 - S$5000

Job Description

  • East
  • Attractive Salary
  • Career Progression Opportunities


*Requirements and Skill

  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases
  • Good understanding of computer systems
  • Ability to diagnose and resolve basic technical issues
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field

Responsibilities:

  • Responsible for providing level 1 technical assistance and support related to our products. Responds to queries and follow up on closure of helpdesk cases.
  • Provide technical assistance and support for incoming queries.
  • Respond to queries either in person or over the phone.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.
  • Run diagnostic programs to resolve problems.
  • Follow up with customers to ensure issue has been resolved.

Closing on 09 Feb 2021