1723T-IT Help Desk Specialist/Application Support Engineer(Must know SQL/ level 1 & 2 Application support]
THE SUPREME HR ADVISORY PTE. LTD.
Engineering, Information Technology
Permanent, Full Time
S$3000 - S$5000
- Attractive Salary
- Career Progression Opportunities
*Requirements and Skill
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases
- Good understanding of computer systems
- Ability to diagnose and resolve basic technical issues
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field
- Responsible for providing level 1 technical assistance and support related to our products. Responds to queries and follow up on closure of helpdesk cases.
- Provide technical assistance and support for incoming queries.
- Respond to queries either in person or over the phone.
- Respond to email messages for customers seeking help.
- Ask questions to determine nature of problem.
- Walk customer through problem-solving process.
- Run diagnostic programs to resolve problems.
- Follow up with customers to ensure issue has been resolved.
Closing on 09 Feb 2021