8890 Technical Support Engineer [ L1/L2/ Helpdesk/ Support/ Troubleshoot/ URGENT ]

THE SUPREME HR ADVISORY PTE. LTD.
  • Job Category
    Information Technology
  • Job level
    Junior Executive
  • Contract type
    Permanent, Full Time
  • Location
    Central
  • Salary
    S$2000 - S$3000

Job Description

Central – Singapore
Attractive Salary Package
Company Benefits & Incentives
Career Progression Opportunities!
Interested applicants can also send your resume to supreme.lydiachieng@gmail.com and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.


Requirement

  • Min. 2 years job relevant experience
  • Engineer with POS &/ or L2 knowledge will be considered a senior role
  • Able to communicate well with end-users & have strong sense of responsibility
  • Short notice or immediate available

Responsibilities

  • Assist in helpdesk support using helpdesk ticketing software & remote assistance software
  • End user support on L1 issues
  • Provide support and troubleshooting - password resets, printer configurations, break/fix instructions, support routing and escalation to L2 Support
  • Handle basic server and network storage administration whenever necessary (training will be provided to acquire L2 knowledge)
  • Handle server troubleshooting, firewall troubleshooting, network switches, router troubleshooting
  • Respond in timely manner to service issues & requests
  • Good sense of ownership to customers’ reported issues and track them through resolution and bring to closure of ticket raised
  • Liaise with product manufacturers for problem escalation and resolution

Please include the following in your Resume Document *
(*.DOC/PDF - Files should not exceed 2MB)
• Name
• Contact No.
• Nationality/PR Status
• Location/Address
• Recent Photo
• Expected Salary


Closing on 17 Dec 2021