8890 Technical Support Engineer [ L1/L2/ Helpdesk/ Support/ Troubleshoot/ URGENT ]
THE SUPREME HR ADVISORY PTE. LTD.
Permanent, Full Time
S$2000 - S$3000
Central – Singapore
Attractive Salary Package
Company Benefits & Incentives
Career Progression Opportunities!
Interested applicants can also send your resume to firstname.lastname@example.org and allow our Consultant to match you with our Clients. No Charges will be incurred by Candidates for any service rendered.
- Min. 2 years job relevant experience
- Engineer with POS &/ or L2 knowledge will be considered a senior role
- Able to communicate well with end-users & have strong sense of responsibility
- Short notice or immediate available
- Assist in helpdesk support using helpdesk ticketing software & remote assistance software
- End user support on L1 issues
- Provide support and troubleshooting - password resets, printer configurations, break/fix instructions, support routing and escalation to L2 Support
- Handle basic server and network storage administration whenever necessary (training will be provided to acquire L2 knowledge)
- Handle server troubleshooting, firewall troubleshooting, network switches, router troubleshooting
- Respond in timely manner to service issues & requests
- Good sense of ownership to customers’ reported issues and track them through resolution and bring to closure of ticket raised
- Liaise with product manufacturers for problem escalation and resolution
Closing on 13 Dec 2021