Assistant Systems Engineer

Roles and Responsibilities:

1. Processing and creating Change request, Service request and incident by users either by email or telephone

2. Assisting and guiding users to fill in the forms for Change request, Service request

3. Setting the priority for resolving incidents based on impact and urgency

4. Strong ticket management skills – created, update and manage tickets

5. Strong Mail management skills – Manage emails in a timely manner

6. User management skills – Answering and managing user queries in a timely manner

Requirements / Qualifications:

1. Possess a Professional certificate/ NITEC/ Diploma in Engineering (Computer/ Telecommunication), Computer science/ Information Technology

2. Prior experience in system/ desktop troubleshooting is highly advantageous

3. Familiar with wintel or unix system environment

4. Experience in MS Windows environment and application support

5. Proficient in Microsoft Excel, Powerpoint and Word

6. Strong and analytical skills and ability to work independently

7. Experience working in a Data Center NOC enviroment preferred