Associate Application Consultant (Support)

IQ DYNAMICS PTE LTD
  • Job Category
    Information Technology
  • Job level
    Executive
  • Contract type
    Full Time
  • Location
    Central
  • Salary
    S$2500 - S$3500

Job Description

Responsibilities:

• Attend to customer support requests on queries or problems on Application Software.

• Check, Debug, rectify and test system on program error to ensure resolution.

• Perform Data fixes, Technical Bug fixes and Configuration fixes

• Ensure smooth workflow processes and attainment of service level commitments.

• Communicate and work closely with the Software Product Team on reported problems or enhancements needed for the software.

• Assist in preparing customization specifications and working with developers to get the customisation completed

• Logging of tickets and all transaction on the Support ticketing tool

Requirements:

• Degree/Diploma in Information Technology, Computer Science or related disciplines

• 1-2 years’ experience in Application Software Development or Support or Implementation environment.

• Highly ambitious entry level candidates in Diploma or Degree can also be considered.

• Knowledge of Microsoft Windows Operating System, SQL Scripts, Programming skills are required

• Good analytical, problem-solving and communication skills

• Customer handling skills and service oriented

• To understand and adhere to the company policies and procedures regarding information security management, Personal data protection and data confidentiality

• Perform the role assigned, if applicable, in managing information security and data protection.


Closing on 22 Jan 2021