Business Analyst, CX

  • Job Category
    Banking and Finance, Consulting, Information Technology
  • Job level
    Senior Executive
  • Contract type
  • Location
  • Salary
    S$6000 - S$8000

Job Description

Job Description:

- Contribute to IT projects in the banking industry for Antaes clients

- Work closely with the Product Owners to maintain high-quality backlog items along with inputs from UX & Technical teams.

- Participate in discovery sessions with customers and stakeholders

- Create high-quality agile artifacts to facilitate shared understanding, including activity diagrams, sequence diagrams, storyboards, wireframes and agile/scrum user stories covering functional and non-functional requirements

- Work with product owner, business users to validate the product deliveries

- Review test cases with development and testing team

- Investigate reported problems to uncover root cause

- Operate under minimal supervision

- Support the delivery of the product following the IT project governance

- Effectively manage multiple priorities

- Ensure that risks and issues are escalated to your management

- Contribute to the promotion of Antaes services on top of assistance provided to clients

Job Requirements:

- Minimum Bachelor’s Degree or equivalent experience required

- 5 years of overall experience performing business analysis professional software engineering

- At least 2 years as the business analyst in Agile teams delivering web / mobile business solutions

- Expert written and verbal business communication skills

- Creative problem solver with “Get it done” attitude

- Able to use design thinking skills and diagrams to visually gather and represent requirements

- Experience with complex technical integrations required (APIs, web services, etc.)

- Perseverance in overcoming roadblocks and getting questions answered

- Good knowledge of Internet banking and Digital mobile Apps and usage of analytics

- Good knowledge of Portfolio Management, Advisory

- Strong knowledge of Cybersecurity

- JIRA and Confluence knowledge is required

- Design Thinking Certification / Skills are a plus

- Certified product owner certification is a plus

- Knowledge of SOA, SaaS and/or PaaS

- Banking knowledge related to Wealth Management / Private banking is a plus

Closing on 27 Feb 2021