Business Analyst

  • Job Category
    Consulting, Customer Service, General Management, Information Technology, Professional Services
  • Job level
  • Contract type
    Full Time
  • Location
  • Salary
    S$5000 - S$7000

Job Description


Position : CRM Business Analyst

Experience : 3+ Years

The role requires the candidate to work closely with customer and internal teams to gather, analyse and document CRM project objectives and system requirements through effective customer engagements. Work as a key member in the project team and manage various customer engagement activities during all phases of the project for a successful delivery


  • Formulate and define systems scope and objectives for complex business processes, based on industry best practices
  • Acts as the liaison to elicit, analyze, document, communicate and validate business and system requirements using industry leading practices within the business analyst profession
  • Organize and participate in requirements gathering sessions and document functional requirements and designs
  • Work closely with sales team to understand the requirements of the potential client and set up demo sessions to give overview of the system
  • Collaborate with team members to incorporate rigor and accountability across all phases of the process
  • Ensure all requirements are fulfilled by the technical design and support delivery of CRM solutions to customers
  • Collaborate with the test team to generate scenarios/test cases and test scripts, ensuring traceability to all requirements
  • Apply industry best practices to improve current processes; Develop recommendations to improve processes or techniques
  • Manage the progress and quality of the requirements gathering activities and adjusts the plan as necessary


  • Bachelor’s degree with 3+ years of experience as a business analyst or an equivalent combination of education and work experience
  • Working experience as an IT/CRM Business Analyst with in-depth knowledge of multiple industries and verticals
  • Has a deep understanding of the CRM and related processes (eg. Sales Automation, Customer Service, Marketing Automation)
  • Understanding of key business processes and competitive strategies related to the IT and product functions with ability to identify, apply, and implement best practices
  • Understanding or experience on Salesforce will be a plus

Closing on 03 Nov 2021